19.12.2022 ATD Sanbdox rates trellix.com/support as MEDIUM RISK because of marketing

[SWISS]

Hello,

Well your invoice/NAI-Licence Files does not get through since your ATD reports the URL trellix.com/support  as malicious. Need me to open a case for that 😉

It's a marketing URL that is on same server which is bad?

[hsadi]

Hi Swiss,

For some reason the submitted url was connected to "ads.stickyadstv.com" which GTI URL Reputation found malicious.

The URL "ads.stickyadstv.com" could be false positive though.

Please email: **personal information omitted** to follow up on your request.

Best regards,

[hsadi]

I can see that the email was omitted in the below post.

Please follow this article:

McAfee KB - McAfee WebAdvisor website rating dispute resolution process (TS100806)

[SWISS]

I have to re-rate the FQDN from Trellix/support or how is that ment now 😉

[hsadi]

Hi Swiss,

When you get a false positive you need to dispute the URL that is causing the issue, by following the article i shared earlier, or just raise a new service request with Malware team so we can follow up with the issue.

Hope this helsp,

Regards