cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Cheek
Level 8
Report Inappropriate Content
Message 1 of 5

ATD/TIS Device Serial Number

Is it possible to update the TIS software to present the serial number of the physical device it is installed on in the GUI under the System Information section of the Dashboard?

4 Replies
fw_mon
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 5

Re: ATD/TIS Device Serial Number

Hello @Cheek 

you can see a Device System ID unter Manage > ATD Configuration > Licensing.

You can submit a new Feature Request in Idea Hub (https://communitym.trellix.com/t5/Enterprise-Customer-Product/ct-p/enterprise-ideas)

Was my response useful to you? If so, please consider marking it as an Accepted Solution and giving it a Kudo (click on the thumb up symbol) to help other community members. MWG+Splunk=❤
Cheek
Level 8
Report Inappropriate Content
Message 3 of 5

Re: ATD/TIS Device Serial Number

@fw_mon

Thank you for the reply! Unfortunately, the physical device serial number does not appear under Manage > ATD Configuration > Licensing. The Device System ID does appear there, but this is not the same as the hardware serial number. 

fw_mon
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 4 of 5

Re: ATD/TIS Device Serial Number

@Cheek you're right! You need a serial number from the output of the "show" command, right?

Was my response useful to you? If so, please consider marking it as an Accepted Solution and giving it a Kudo (click on the thumb up symbol) to help other community members. MWG+Splunk=❤
Cheek
Level 8
Report Inappropriate Content
Message 5 of 5

Re: ATD/TIS Device Serial Number

@fw_mon 
You are correct. It would be nice if the information that displays from the "show" command...   Serial Number : XXXXXXXXX would also be visible in the GUI for ease of access.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use our Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from product experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by employees.
Join the Community
Join the Community