Unable to upload sample files ATD 4.4.0.26

[dilan90]

Hi,

I'm unable to upload sample files in our ATD box. This was happened suddenly. When I trying to submit the file its not getting pop up hash values of the file. Even its not generating any event at the "analysis reports"

Note: Previously we accessed the ATD box via the IP. But as per the security concerns we had to changed it to access only with host name.

Thanks

Dilan 

[deepdarbe]

Dear Dilan,

ATD Temp area may be full.
we cannot see this with user access. Support engineers need to look.

Just a guess !!

[IMarsh · Accepted solution]

HI dilan90

There are known issues regading access to ATD using DNS and not FQDN.  This also affected manual upload.

Please check out ATD Known issues for 4.4  

https://kc.mcafee.com/corporate/index?page=content&id=KB89507

You may wish to consider upgrading to ATD 4.6.2 to see if this fixes the issue.  

If you would like us to take a look please open a service request through the McAfee Portal

[dilan90]

Hello @IMarsh,

Thanks for the response, As you said there was issue with DNS, Once I changed it to "allow access via IP Address" problem solved. But there were not known issues with the existing version.(4.4)

[IMarsh]

Hi dilan90

I believe this is covered off in the ATD 4.4.2 release notes

https://docs.mcafee.com/bundle/advanced-threat-defense-4.4.2-release-notes/page/GUID-E619E044-A591-4...

1243991, 1243949

Fixes an issue with access to XMODE using host name.