DLP not exporting data properly

[Deanpj]

DLP 11.2 and EPO 5.10 update 6

When create a report like Queries and Reports-> New query-> Database type as DLP->DLP Data In-use/motion Incidents History-> Chart type as Table->Add column "xxxx"-> Add necessary filter and then export as CSV where column xxx is coming from the events - eg document name, destination email etc you can see the info on screen in the flat table but it does not export to the csv.  Sounds like the issue in KB91126 but we have epo update 6 on and it was supposed to be fixed in epo update 3.

[jsubbura · Accepted solution]

Hi @Deanpj ,

Thank you for writing in here. 

Kindly note that DLP 11.2 is EOL and we advise you to upgrade to DLP 11.3.2.82 or DLP 11.4. 

And i tried to perform the same steps as you have mentioned for Incident History and the resultant .csv i am able to see all the columns listed with all the details.

I tried with DLP 11.4 extensions and EPO Update 6, I attach a video file for the same,

[video]

Kindly try updating your DLP extension version in EPO.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thank you.

[Deanpj]

Thanks for this - upgrading at this juncture is not an option due to it being a sensitive gov account - once covid 19 is over we will bring this on - (it was always planned but got put on hold).

[jsubbura]

Hi @Deanpj ,

I get it. thank you for the reply.

Kindly be safe and secure!

Thank you.