DETech - BAD XML Error 0xEE000005

[Former Member]

Hi,

I am trying to recover my Laptop and have generated an XML recoverable file using my Disk Key Check value using McAfee ePO.

When I Authenticate using DETech with the XML file I get an Error.

Error: 0xEE000005

BAD  XML.

Below is the XML

<MfeEpeExportMachineKeys>

<errorCode>0</errorCode>

<additional>

<key>eJsbsjHf6msbHLl9ZIctZCzMCS3kKtR9qvDge4Cg5P4=</key>

<algorithm>AES-256-CBC</algorithm>

<algInfo>Algorithm identifiers do not indicate device encryption algorithm</algInfo>

<creationDate><milliseconds>13111224141280</milliseconds></creationDate>

</additional>

</MfeEpeExportMachineKeys>

Could someone help me out? Why is this XML not working?

Thanks,

-Vivek

[catdaddy]

Discussion successfully moved from Community Support to ePolicy Orchestrator (ePO)

For better assistance.

[Former Member]

Thanks . Are there any chances  of help coming my way in coming hours?

[catdaddy]

I will attempt to ask s Corporate Moderator/Knowledgeable user to add to the discussion.

​ Could you kindly assist this user Please?

​ Could you kindly assist this user please?

[Former Member]

Thanks a lot . The only option if the Xml file doesn't works for me is to format my whole system. Already having nightmares.

[Troja]

Hello @keki,

which Version of drive encryption are you using? How about the System Startup. Do you see the PreBoot authentication Login? Is Preboot active?

Which steps you have performed to create the recovery media?

Cheers

[Former Member]

Hello ​,

a) DETech version - 7.1

b) Do you see the PreBoot authentication Login - No. I straight away get an error.

Error : 0xEE0D0001

Failed to read registry file

c) Preboot Active: Not sure what this means.

d) To create recovery media:

- I have one drive only (Disk 0). I used my disk Key Check value to generate XML file from McAfee ePO using the option Export recovery information based on Disk Keycheck.

- I found the KeyCheck value using DETech Disk Information menu.

- Generated XML file when used to authenticate via DETech throws BAD XML error.

Let me know if you need more info.

Thanks in advance.

[jappell]

A couple of specific questions for you.

1. Did you know, and was certain, of the name of the host?

2. Did you see the host name listed in ePO?

3. If the cannot see the host name in ePO, was that the reason for you asking about the disk keycheck?

4. Was the system deleted at any time?

[roshni_v]

Hi I'm having a similar case here. 

- Was this issue resolved for you? 

To answer 's questions-

1. Did you know, and was certain, of the name of the host?- yes 

2. Did you see the host name listed in ePO?- Yes

4. Was the system deleted at any time?- Yes it was. I'm trying  to retrieve the old key not the current one. 

I did not use the keycheck option to export xml file- just the basic "export recovery information" option and retrieve old keys. 

Any help would be appreciated.

[boschind]

hello community,

yesteday i received a laptop (HP ProBook 6560b) form his owner with the same msg (problem?)

he told me that he was using his laptop (win7sp1) connected to the docking station , then he had to go for a meeting and detached it.  during the meeting the laptop went standby and ... that's it: the error

DE was activated on C drive few weeks age with PBA. no problems till yesterday.

i already verified the disk with Crystaldiskinfo tool and the response is Good

when i attempt to boot from usb and use eetech , i'm able to enter the code of the day - but when i click on the Token button the error is the same ....

please help - how sould i proceed to at least save files from the disk?

thanks in advance

Davide

here more details for this system

Agent 5.0.6.220
Drive Encryption Agent 7.2.4.2
Drive Encryption Go 7.2.4.2
Drive Encryption: Windows 7.2.4.2
Endpoint Security Platform 10.5.3.3197
Endpoint Security Threat Prevention 10.5.3.3271

ePO 5.9.1