DETech - BAD XML Error 0xEE000005

[mebratu]

Dear Sir

Have you tried after you authorized Enable USB and use an authentication FILE and use the XML File of the Notebook.

If It doesn't help.

Try to down load from the EPO new XML file of the system again.

I saved my  files  using McAfee DETech  a week ago.

Have a great day.

[boschind]

thanks a lot for your promt reply. it's the first time for me with this error. 

how should i proceed to get thexml file fome ePO ?

thanks

ciao

[mebratu]

Hi

Go to System Tree

Find out the System - Action (Drive Encryption) - Export recovery information.

If you could not find the system on you ePO  - Export recovery information based on Disk Keycheck. You will find the Keycheck in EETech Disk Information.

ciao

[boschind]

thanks i found it also here
https://kc.mcafee.com/corporate/index?page=content&id=KB73184

and the good news is that now i can access user data on encrypted C:

now i'm performing a backup of data , then i'll attempt a Remove DE

thx