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User40895654
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Message 1 of 2
‎02-08-2023 11:38 PM

new user encryption not working

when i install agent for new user unable to encrypted
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Ufoto
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Message 2 of 2
‎02-10-2023 01:27 AM

Re: new user encryption not working

Can you provide more information about this issue? 

- Are both TDE modules installed

- Was the system rebooted

- Are there domain or user directory users assigned

- Is the system's policy set to encrypt

- Did you check if the system is not already encrypted by other encryption solution such as BitLocker

Can you copy the MfeEpe.log from the following directory C:\Program Files\McAfee\Endpoint Encryption Agent, edit it in order to remove sensitive information and upload it here?

 

 

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