EEPC 6.2 and Windows 7 64Bit with Intel Turbo memory

[kink80]

Has anyone ran into an issue where Intel Turbo Memory causes an issue with EEPC? I have a Lenovo X61 Tablet that is running Windows 7 64Bit SP1 and has Intel Turbo Memory installed in it. I am getting a Windows Application errors after installing EEPC 6.2.0.296:

Log Name:      Application

Source:        Application Error

Date:          4/4/2013 2:32:44 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      MyComputer.MyDomain.com

Description:

Faulting application name: MfeEpeHost.exe, version: 1.2.0.296, time stamp: 0x4f91db1d

Faulting module name: EpeOpalATASec4Sata.dll, version: 0.0.0.0, time stamp: 0x4f91e579

Exception code: 0xc0000005

Fault offset: 0x000069d8

Faulting process id: 0x764

Faulting application start time: 0x01ce316b27545b0d

Faulting application path: C:\Program Files\McAfee\Endpoint Encryption Agent\MfeEpeHost.exe

Faulting module path: C:\Program Files\McAfee\Endpoint Encryption for PC v6\EpeOpalATASec4Sata.dll

Report Id: 6c01ab26-9d5e-11e2-ac68-001d728c5e05

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-04-04T19:32:44.000000000Z" />

    <EventRecordID>2680</EventRecordID>

    <Channel>Application</Channel>

    <Computer>MyComputer.MyDomain.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>MfeEpeHost.exe</Data>

    <Data>1.2.0.296</Data>

    <Data>4f91db1d</Data>

    <Data>EpeOpalATASec4Sata.dll</Data>

    <Data>0.0.0.0</Data>

    <Data>4f91e579</Data>

    <Data>c0000005</Data>

    <Data>000069d8</Data>

    <Data>764</Data>

    <Data>01ce316b27545b0d</Data>

    <Data>C:\Program Files\McAfee\Endpoint Encryption Agent\MfeEpeHost.exe</Data>

    <Data>C:\Program Files\McAfee\Endpoint Encryption for PC v6\EpeOpalATASec4Sata.dll</Data>

    <Data>6c01ab26-9d5e-11e2-ac68-001d728c5e05</Data>

  </EventData>

</Event>

When i did a search for this error I came up with this KB article https://kc.mcafee.com/corporate/index?page=content&id=KB77035&cat=ENDPOINT_ENCRYPTION_FOR_PC_6.2&act... This article mentions a different model of Lenovo and my X61 Tablet is not running a SED (Self encrypting drive) as the article states. But when I changed the name of the file as contained in the kb

"NOTE: Renaming the file EPEOPALATASEC4SATA.dll allows the users to successfully log in." I was able to login to the machine and EEPC activated and started encrypting. My only guess is that when I looked in the Device manager under disk management I found 2 disks. I only expected one disk. I see Disk0 513MB and Disk1 93.6GB. I have attached  a screenshot. Would this be caused by turbo memory and is this the cause of the EEPC errors I was seeing prior to changing the name of the .dll file? Thanks in advance.

Message was edited by: kink80 on 4/5/13 10:55:56 AM GMT-06:00

[kink80 · Accepted solution]

It was the Intel Turbo Memory causing the issue. I went into the Intel Turbo Memory Console and disabled both the ReadyBoost and the ReadyDrive and then restarted the system. The 513MB partition was gone from disk management. I then renamed the EPEOPALATASEC4SATA.dll back to the original name and restarted again. This time the machine would let me login and seemed normal although a little slower.