McAfee services running even after removing application using removal tool

[ssedhai]

I have tried removing the application using the removal tool but after the restart, the processes are still there. The product is supposed to remove the services too, isn't it? 

Can someone help, how to completely remove all files and services? 

[Sivakumar1]

Hello @ssedhai . Thank you for reaching out community. After the restart , Did we check with the Applications in control Panel , Do we still have the components McAfee Agent, McAfee Endpoint Platform?. What are the products we have with regards to McAfee Enterprise?.

[ssedhai]

You are right the applications are still listed and if I try manually removing those they are still here. 

So, if the tool didn't work and manual install didn't work either, how can I remove this? Thank you! 

[Sivakumar1 · Accepted solution]

Hello @ssedhai . Thank you for your post. Could you please help me with the version of Endpoint Removal Tool You are using. I would suggest to use the latest version again..

The Next Plan of Action,

1. Run the latest Removal Tool as an Administrator.

2. Once the tool loads up with all the products , There will be an option to install Certificates. Please click on Install certificates.

3. Select all the certificates and click on the install.

4. Once the installation of certificates is completed, Please select the products to uninstall

5. Make Sure Restart is selected and restart the machine.

Please let me know the status once the restart is completed.

[ssedhai]

@Sivakumar1  I have tried that and the McAfee applications are still there. I have followed all steps that you have mentioned above. 

By the way, this is a new issue and the above-mentioned steps worked once before. I am using the following version of uninstaller. 

McAfeeEndpointProductRemoval_21.8.0.99.exe

Could you please help me or suggest the next steps? Thank you! 

[VirusStan]

When running the removal tool did you choose 'All Products' or just the ones it located.  I've had more success with using that approach in the past.  Also once it runs and reboots try to remove the folder structures left behind (if any exist)

[Sivakumar1 · Accepted solution]

Hello @ssedhai . Thank you for your post. I would try running with the switches once to check. 

McAfeeEndpointProductRemoval.exe --accepteula  --All

If you still don't want to reboot, You could add up a Switch --noreboot and try running the command and please let us know the result.

[Gary21]

• Following these steps :
• Run the latest Removal Tool as an Administrator.
• Once the tool loads up with all the products , There will be an option to install Certificates.
• Select all the certificates and click on the install.

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