Agent: Please wait for update to finish. Cannot update AMCORE or Products

[kfordham281]

Spent a lot of time on an issue with a VM (Windows 7) today and hadn't come across anything like this before. This VM was reported as using high CPU but after resloving that, ran into this. No other VM is having this issue that we are aware.

No matter what I do, the Agent has the following message: "Please wait for update to finish". Because of this, AMCORE or Product updates do not complete. The VM can pull policies successfully from the Agent Handler and push Props.

I've done:

- Ran Product Removal Tool and rebooted.

- Re-installed the Agent (5.5.1) and VSE (Patch 11) manually

- Rebooted

- Deleted all McAfee device drivers that were left behind and rebooted

- Ran Product Removal Tool again and rebooted

- Re-installed the Agent (5.5.1) and ENS (10.5.4) manually

- Looked through logs and nothing jumped out at me.

Any ideas on what the issue might be? It's like the system things McScript_InUse is always running or something....

[Former Member]

Dear @kfordham281

Please post this in our McAfee Agent forum. They will be able to assist you on this matter.

[kfordham281]

@Former Member Can you post a link to it? I did not see a McAfee Agent in the listings of forums before I posted here. I just checked again and still do not see it.

[Former Member · Accepted solution]

Sure, my apologies! you'll want this one - McAfee Agent falls under ePO: https://community.mcafee.com/t5/ePolicy-Orchestrator/bd-p/epolicy-orchestrator