Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 10
Report Inappropriate Content
Message 1 of 2

Clarification on Virus event

We have received below event today:

 file infected. Undetermined clean error, OAS denied access and continued

But just few minutes before that I can see events that are saying that virus was removed:

Can you please explain where the difference is coming from? If it was supposedly removed- apparently few times within few minutes and then it happens again then I would assume that this is a false positive alert, but then we would need that tuned.

1 Reply
Report Inappropriate Content
Message 2 of 2

Re: Clarification on Virus event

Hi Uthara,

Thanks for contacting McAfee community forum,
Well when you say the Virus was removed by AV and if you still see the new detection means the source infection is still present in your network or may be on the target machine.Which keeps spreading the infection again and again.

Suggest  you to paste the complete event description to verify it further.

Possibly raise it with us a Service request to investigate the issue further.

Thanks in advance.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use our Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from product experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by employees.
Join the Community
Join the Community