Dependency Installation Failed. Dependency :Common

[rokasporch]

Hi Community,

i try to install ENS standalone package on a VDI Citrix App Layer and i allways get this error message.

Here are the Bootstrapper log:

Spoiler

27/03/2020 09:17:27.620 [4364] [BootStrapperMain] Verifying process sign of C:\Users\Test\Downloads\McAfee_Endpoint_Security_10.7.0.753.8_standalone_client_install\setupEP.exe
27/03/2020 09:17:58.668 [4364] [BootStrapperMain] Trust Verification Success!
27/03/2020 09:17:58.668 [4364] [BootStrapperMain] Starting Mcafee Endpoint Security installer
27/03/2020 09:17:58.668 [4364] [BootStrapperMain] Locale ID obtained is 1033
27/03/2020 09:17:58.746 [7048] [BootStrapperMain] [Pre-requisite]; Deploying XML services
27/03/2020 09:17:58.746 [7048] [BootStrapperMain] System already has MSXML 6 installed
27/03/2020 09:17:58.746 [7048] [BootStrapperMain] [Pre-requisite]; Deploying XML services completed
27/03/2020 09:17:59.292 [7048] [BootStrapperMain] McAfee Endpoint Security's running product version :10.7.0
27/03/2020 09:17:59.292 [7048] [BootStrapperMain] McAfee Endpoint Security's running build:753.8
27/03/2020 09:17:59.292 [7048] [BootStrapperMain] [INFO]: UpgradeID retrieved is {74B710CF-552E-47D1-8CBF-D0AC2DA67B06}
27/03/2020 09:17:59.292 [7048] [BootStrapperMain] [INFO]: UpgradeID retrieved is {B2ABA365-ABA2-4E4F-8FE3-7C216A033359}
27/03/2020 09:17:59.292 [7048] [BootStrapperMain] [INFO]: UpgradeID retrieved is {858BFBEC-CE4F-4C5A-AD02-F88B7A3F670C}
27/03/2020 09:17:59.292 [7048] [BootStrapperMain] [INFO]: UpgradeID retrieved is {E68F630E-837B-4CAF-83F8-3285701D451C}
27/03/2020 09:17:59.292 [7048] [BootStrapperMain] Adaptive Threat Protection dependent on command line switch tp
27/03/2020 09:17:59.292 [7048] [BootStrapperMain] [INFO]: UpgradeID retrieved is {A1460C1B-0603-4AB7-84F0-37F06AB91F6D}
27/03/2020 09:17:59.292 [7048] [BootStrapperMain] Module configurations parsed
27/03/2020 09:17:59.308 [4364] [BootStrapperMain]

27/03/2020 09:17:59.308 [4364] [BootStrapperMain] Looking for pre install applications...
27/03/2020 09:17:59.308 [4364] [BootStrapperMain] Completed pre install applications look up.
27/03/2020 09:17:59.308 [4364] [BootStrapperMain] Couldn't obtain information on related products for 'Common'
27/03/2020 09:17:59.308 [4364] [BootStrapperMain] Modules count retrieved
27/03/2020 09:17:59.308 [4364] [BootStrapperMain] Mode : GUI
27/03/2020 09:17:59.308 [5640] [BootStrapperMain] InstallDeliverablesThread: Before IsGUIInstall. Value of 'bladeInstaller.m_bIsProgressRequired': false
27/03/2020 09:17:59.339 [5640] [BootStrapperMain] InstallDeliverablesThread: IsGUIInstall evaluated to 'true'
27/03/2020 09:17:59.339 [5640] [BootStrapperMain] Setting 'bladeInstaller.m_bIsProgressRequired' to 'true'
27/03/2020 09:17:59.339 [5640] [BootStrapperMain] InstallDeliverablesThread: After IsGUIInstall. Value of 'bladeInstaller.m_bIsProgressRequired': true
27/03/2020 09:17:59.339 [5640] [BootStrapperMain] InstallDeliverablesThread: Waiting for InitDialog event
27/03/2020 09:18:06.995 [2756] [BootStrapperMain] Detecting Conflicting products
27/03/2020 09:18:08.74 [2756] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninst.exe -D uninst.ini -S -L -A -G 0900
27/03/2020 09:18:09.105 [2756] [BootStrapperMain] process return code : 1
27/03/2020 09:18:09.105 [2756] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninstX64.exe -D uninst.ini -S -L -A -G 0900
27/03/2020 09:18:10.417 [2756] [BootStrapperMain] process return code : 1
27/03/2020 09:18:22.777 [5640] [BootStrapperMain] Started installing Dependencies
27/03/2020 09:18:22.777 [5640] [BootStrapperMain] Installing Common 1481.3
27/03/2020 09:18:23.808 [5640] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart
27/03/2020 09:19:05.683 [5640] [BootStrapperMain] Install failed return code : 4294965695
27/03/2020 09:19:05.808 [5640] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common
27/03/2020 09:19:05.808 [5640] [BootStrapperMain] Modules Installation Failed
27/03/2020 09:19:05.808 [5640] [BootStrapperMain] Exiting Installation.

The installed OS is a normal Windows 10 and only Windows Updates are installed.

Thanks

[Former Member · Accepted solution]

Hi @rokasporch 

Thanks for posting on the Community. I would like to ask you to check that you have the required root certificates installed on the Endpoint. Please refer to: https://kc.mcafee.com/corporate/index?page=content&id=KB87096

[rokasporch]

Thank you very much Chealey.