ENS 10.5.4 failing to install in OSD task sequence

[Former Member]

Hi All,

I'm installing ENS 10.5.4 in my OSD task sequence however it is failaing with error code 1603. When I run the same install command outside of the task sequence it installs fine. Does anyone have a clue what the issue could be? ATP is also failing due to ENS failing.

Install commad: setupEP.exe ADDLOCAL="tp,wc" /log"c:\temp\McafeeENS1054" /nocontentupdate /qn

Log:

Property(S): ProductName = McAfee Endpoint Security Platform
Property(S): ProductVersion = 10.5.4
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): REBOOT = ReallySuppress
Property(S): REMOVECOMMON = 0
Property(S): RebootYesNo = Yes
Property(S): ReinstallModeText = omus
Property(S): SecureCustomProperties = ISFOUNDNEWERPRODUCTVERSION;USERNAME;COMPANYNAME;ISX_SERIALNUM;SUPPORTDIR;INSTALLDIR;PROCESSOR_ARCHITECTURE;INSTALLDIR_X86;ENSUPGRADE
Property(S): ISReleaseFlags = X64
Property(S): MsiLogFileLocation = c:\temp\McafeeENS1054\McAfee_Common_Install_25052018160429209.log
Property(S): ARPINSTALLLOCATION = C:\Program Files\McAfee\Endpoint Security\
Property(S): DeleteBinaryFilesFromESP = /INSTALLDIR=C:\Program Files\McAfee\Endpoint Security\
Property(S): Privileged = 1
Property(S): COMPANYNAME = xxxxxxxx
Property(S): USERNAME = Windows User
MSI (s) (08:C0) [16:05:26:867]: Windows Installer installed the product. Product Name: McAfee Endpoint Security Platform. Product Version: 10.5.4. Product Language: 1033. Manufacturer: McAfee, LLC.. Installation success or error status: 1603.

[Former Member]

We have the same issue. Have you solved the problem?

[Former Member]

Seems like a reboot is required but it kept failing after I added a reboot. So I decided to istall it again after the reboot and that works for me.  This is how my task sequence looks like:

Install Agent 5.5

Install ENS 10.5.4 (installation fails)

Reboot

Install ENS 10.5.4 (installation successfull)

carry on with onther installs........

[BenEllis]

Can someone give us the full install logs?

[Former Member]

Hi Benjamin,

we receive this error during the OSD deployment:

27/07/2018 15:39:12.923 [7088] [BootstrapperMain] Extracting MfeEpAac_mfeprotect.exe : C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe

27/07/2018 15:39:12.923 [7088] [BootstrapperMain] Extraction failed!

27/07/2018 15:39:12.923 [7088] [BootstrapperMain] Gain installer exlusion through mfeEpAAC MFEPROTECT failed

27/07/2018 15:39:12.938 [7088] [BootstrapperMain] Trying to gain installer exlusion now by mfeEpAAC protected with MFEINSTALL

27/07/2018 15:39:12.938 [7088] [BootstrapperMain] Extracting MfeEpAac.exe : C:\WINDOWS\TEMP\MfeEpAac.exe

27/07/2018 15:39:12.938 [7088] [BootstrapperMain] Extraction failed!

27/07/2018 15:39:12.970 [7088] [BootstrapperMain] Could not gain required AAC previleges! Proceed further even if exclusion could not be obtained, it will be done after pre-requisite install again.

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Solidcore not found. Installation proceeds further.

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Migration_Plugins.zip not available. Module installations donot need this. Proceeding further.

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Checking for older ENS product

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Did not find a ENS product matching the upgrade code of this product. Proceeding further.

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Checking for older ENS product

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Did not find a ENS product matching the upgrade code of this product. Proceeding further.

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Extracting MfeEpAac_mfeprotect.exe : C:\WINDOWS\TEMP\MfeEpAac_mfeprotect.exe

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Extraction failed!

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Gain installer exlusion through mfeEpAAC MFEPROTECT failed

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Trying to gain installer exlusion now by mfeEpAAC protected with MFEINSTALL

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Extracting MfeEpAac.exe : C:\WINDOWS\TEMP\MfeEpAac.exe

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Extraction failed!

27/07/2018 15:39:12.985 [7088] [BootstrapperMain] Could not gain required AAC previleges to proceed further! Aborting install!!