Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 8
Report Inappropriate Content
Message 1 of 3

ENS not updating to 10.6.1


After trying to remove ENS from the ePO and failed, I used the mcafee removal tool and also failed. 

Program and features in the control panel does not show any of the ENS products but the folders are located in C drive. 

I have tried to remove them running the commands available in the registry but still facing the same issue. 

Any advice 


2 Replies
Former Member
Not applicable
Report Inappropriate Content
Message 2 of 3

Re: ENS not updating to 10.6.1

Hi @Waseem_a

Do you know what it fails with? Do you see an error?

What happens if you run the msi string found in the registry? i.e. HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432\Network Associates\ePolicy Orchestrator\Application Pluggins\ENDP_AM_10XX

How did you run the removal tool? If not yet tried, you can run it from CMD instead of via the GUID with the command line (launched as an admin): McAfeeEndpointProductRemoval.exe --accepteula --ALL

Re: ENS not updating to 10.6.1


Dear Waseem,

I would recommend you to reboot the problematic system once and then proceed with the below commandline string McAfeeEndpointProductRemoval.exe --accepteula --ALL.

Your issue will be resolved.

Cheers !!!

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use our Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from product experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by employees.
Join the Community
Join the Community