Endpoint Security Preventing Windows Update

[User28572542]

I have McAfee Endpoint Security installed on several machines across my company's domain, but the last few Windows Updates have not installed, despite having a version of Endpoint Security that is supposed to be compatible with it. I'm stuck unable to install the May 2020 feature update for Windows 10 (v2004) and have Endpoint Security 10.6.1.1724 installed. However, Windows keeps stating I need to fully uninstall McAfee Endpoint Security Threat Prevention, Web Control, and the Platform in order to proceed with the update.

[mpatel127]

Hi @User28572542 ,

Thank you for posting on McAfee Community,

I would say the error you are facing while performing an upgrade is correct because of the version of ENSTP installed on your machine. The version of ENSTP installed on your machine is 10.6.1.1724 which is "10.6.1 October 2019 Update" and the minimum supported version for windows 10 2004 is "10.6.1 April 2020 Update" 10.6.1.1996. 

Please refer McAfee KBA to know what are Minimum supported version for windows 10 >>https://kc.mcafee.com/corporate/index?page=content&id=KB85784 

Compatibility with Windows 10 Versions 1709, 1803, 1809, 1903, 1909, and 2004
 

McAfee Products	Win 10 Version 1909 November 2019 Update	Win 10 Version 2004 May 2020 Update	Win 10 Version 20H2 October 2020 Update
	Minimum Supported McAfee Product Version
Endpoint Protection Products1
Endpoint Security (ENS)	10.7.0 10.6.1 July Update Repost 10.5.5 July Update Repost	10.7.0 April 2020 Update 10.6.1 April 2020 Update	10.7.0 September 2020 Update 10.6.1 September 2020 Update

I would also suggest you to refer ENSTP Supported platform KBA to understand what are the versions available for download and install >>https://kc.mcafee.com/corporate/index?page=content&id=KB82761 

Latest available version to download in ENSTP 10.6.1 Series as as below, Please download the same from McAfee Download site or check in from Software catalogue.

ENS 10.6.1 September 2020 Update	Adaptive Threat Protection client	10.6.1.1719	Release Notes	KB82450	September 8, 2020
	Common client	10.6.1.2113
	Firewall client	10.6.1.1596
	Threat Prevention client	10.6.1.2173
	Web Control client	10.6.1.1716
	Adaptive Threat Protection extension	10.6.1.1339
	Common extension	10.6.1.1374
	Firewall extension	10.6.1.1378
	Threat Prevention extension	10.6.1.1470
	Web Control extension	10.6.1.1345

Let us know if you have any questions and we will get back to you.

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Thanks and regards,
Mayur P

[User28572542]

Ok, that's just telling me the problem I already know.  What I need to know is how to get my McAfee to update itself to a version that will allow me to update my Windows, since the auto-updater clearly isn't doing it's job.

[mpatel127]

Hi @User28572542 ,

Thank you for reaching out to us for clarification.

Just to clarify that upgrading version of ENSTP requires creation of deployment task and assign it to group of machine to pull version update.

I have posted answer for same query here in my another post, Hope this helps >>https://community.mcafee.com/t5/Endpoint-Security-ENS/how-update-ENS-10-7/m-p/671142#M10039 

If you still have any questions, Feel free to reach out to us.

Was my reply helpful?
If you find my post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if my reply resolves your query!

Thanks and regards,
MayurKumar P

[User28572542]

I'm trying to follow the guides to even attempt a product deploy to update my McAfee installs across my domain, but my ePO is version 5.9.0, nothing is lining up with how the guides say to do things, and everything seems set up to go out of it's way to make a simple task as "update to latest version" as difficult and obfuscating as possible.