Thanks for your post here. Added to the above, May I know what is the version of Endpoint Security Platform and Endpoint Security threat prevention installed on the endpoint? I would also like to know the version of their corresponding extension from the ePO --> menu --> Extensions.
I can not recall any known issues with respect to this. It is quite strange and I have seen these kind of issues in the past when the version of installed endpoint does not match up with the version of extensions installed on the ePO. Please let me know what you observe with these versions I have requested to be collected. To verify your self if the components' versions and their extension versions are matching up, you can refer to this KBA.
I sincerely hope this helps.
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Thanks and regards,