MEDDAT - consuming more space on C drive

[ArunaPalanisamy]

Hi There!

We had a planned ENS upgrade on server from 10.5 to 10.7. 

Once server task scheduled, I could see a server which is updated with ENS platform and rest was not upgraded. 

Also could see the below path consumed 16GB of space and the total space in C drive was consumed. 

\\c$\ProgramData\McAfee\Endpoint Security\TP\Engine\content\avengine\med

Please advise, we need space to be clearerd. Also how to fix upgrading the rest TP and ATP.

[AjaySundar · Accepted solution]

Hi @ArunaPalanisamy,

Good day to you!

The path that you have mentioned contains the AMcore content versions. We usually retain three copies of the AMcore version so the customer could use the rollback content function if they have any issues with the content that has been released for a particular day.

I see two problems here.

1. The path that you have mentioned shouldn't be there, the DAT contents are usually stored in the path below:

C:\Program Files\Common Files\McAfee\Engine\content\avengine\med

2. When you say it is accumulating 16GB most likely the previous version of AMcore files aren't removed

Please follow the below suggestions

1. Sort the content by date and remove the older contents if the ENS installation is failing due to disk space issue

2. Use the McAfee EPR tool, remove ENS, reboot and attempt the installation

If you still have any problems during the installation please gather the MER log and contact the McAfee Technical Support for further assistance.

How to use the MER tool:

https://kc.mcafee.com/corporate/index?page=content&id=KB59385

With  Regards,

M G Ajay Sundar

McAfee Technical Support – APAC

Customer Success Group

McAfee support.mcafee.com

Mon to Fri :-  5:30 AM - 2:30 PM IST

McAfee® Endpoint Upgrade Assistant is a tool designed to help with analyzing, planning, and executing your upgrade from McAfee® Virusscan Enterprise / McAfee® Endpoint Security to latest version of McAfee® Endpoint Security.

Additional information and best practices- https://www.mcafee.com/enssupport

Video Link - https://www.youtube.com/watch?v=QT3Is_Y4h4M&list=PLhrTdqg8EHm62YtckPZ0my2zCPYc2yAVa

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[ryadav1 · Accepted solution]

Hello , 

As per the description , it looks like the older version did not remove during the course of upgrade . Could you please perform the uninstall of the existing version , reboot the machine and then upgrade to ENS 10.7 and check if that makes any difference .

Also let us know if you are able to see any error message recorded in the ENS TP installation log .

Thank you .