Product Conflict: ENDP_AM_1050 will not be installed.

[Former Member]

I am struggling to install Endpoint Security Threat Prevention. I have deployed Endpoint Protection 10.5.4 from ePO and whilst Endpoint Security Platform has installed successfully, Endpoint Security Threat Prevention fails. I get the error message "Product Conflict: ENDP_AM_1050 will not be installed.". 

[Former Member]

You would need to look more in detail at the logs within %temp%McAfeeLogs and see where it's failing. If there is a product conflict, what else do you have on the system? Any other AV Vendors you are replacing?

[Former Member]

Thanks for your reply. I don't have anything else installed as it is a fresh OS install. I can't see anything in the logs. Could you please take a look? https://pastebin.com/0KfHZbGK

[Former Member]

That log you uploaded is the UI Updater log - is that all that is present in that location?

Is this a standalone installation or are you running it via ePO? Sorry - should have mentioned if via ePO  the logs will be under C:\Windows\Temp\McAfeeLogs 

I'll be happy to take a look if there is anything further logged in either of those locations.

Which MA version is installed?

[Former Member]

Sorry I should have mentioned I was running via ePO. I have had a look in C:\Windows\Temp\McAfeeLogs and I have the following files:

FrmInst_UK-SHE-FILE3.log
FrmInst_UK-SHE-FILE3_error.log
maconfig.log
McAfee_Common_Bootstrapper_09012019121001803.log
McAfee_Common_Bootstrapper_09012019123319906.log
McAfee_Common_Bootstrapper_10012019085639676.log
McAfee_Common_CustomAction_Install_010919_121105.log
McAfee_Common_CustomAction_Install_010919_121539.log
McAfee_Common_CustomAction_Install_010919_123423.log
McAfee_Common_CustomAction_Install_010919_125912.log
McAfee_Common_CustomAction_Install_011019_085739.log
McAfee_Common_CustomAction_Install_011019_090659.log
McAfee_Common_HotFix_1238207_Bootstrapper_09012019121536350.log
McAfee_Common_HotFix_1238207_Bootstrapper_09012019125907170.log
McAfee_Common_HotFix_1238207_Bootstrapper_10012019090655981.log
McAfee_Common_HotFix_1238207_Install_09012019121536350.log
McAfee_Common_HotFix_1238207_Install_09012019125907170.log
McAfee_Common_HotFix_1238207_Install_10012019090655981.log
McAfee_Common_Hotfix_1238207_VSCore_Install_All_09012019121536366.log
McAfee_Common_Hotfix_1238207_VSCore_Install_All_09012019125907201.log
McAfee_Common_Hotfix_1238207_VSCore_Install_All_10012019090655996.log
McAfee_Common_Install_09012019121001803.log
McAfee_Common_Install_09012019123319906.log
McAfee_Common_Install_10012019085639691.log
McAfee_Common_VSCore_Install_All_09012019121047695.log
McAfee_Common_VSCore_Install_All_09012019123404999.log
McAfee_Common_VSCore_Install_All_10012019085723829.log
McAfee_Endpoint_CompetitorUninstaller.log
McAfee_MfeEpAac_01092019121101544.log
McAfee_MfeEpAac_01092019121104122.log
McAfee_MfeEpAac_01092019121540094.log
McAfee_MfeEpAac_01092019123419432.log
McAfee_MfeEpAac_01092019123421322.log
McAfee_MfeEpAac_01092019125912381.log
McAfee_MfeEpAac_01102019085734499.log
McAfee_MfeEpAac_01102019085738452.log
McAfee_MfeEpAac_01102019090659153.log
MFEagent.msi.2019.01.09.12.07.30.log
MFEagent.msi.2019.01.10.08.54.02.log
mfemactl.log
mfemactl_c.log
MfeSysPrep.log
MfeSysPrep_child.log

Which log do I need to look in?

Thanks.

[Former Member]

Sort them by date - you'll want to look at the first one which failed.

FrmInst logs are for the agent - which is successful

McAfee-Common are for the platform which you also said was successful, however I don't see any Threat Prevention logs

So I would look at the following:

1. McAfee_Endpoint_CompetitorUninstaller.log >> this will show you if anything has been attempted to be removed and can't

2. MfeSysPrep.log >> will show you any injectors

3. Open the first McAfee_Common_Install log - scroll to the bottom - does this show successfully installed or a return code 0?

4. If so, look at the McAfee_Common_HotFix logs and check the same
However if the McAfee_Common_Install log shows unsuccssful or return value 1603 or similar then you'll see it reference a log in which to look in

Also feel free to share all logs, and I can check them and share the reason 🙂

[Former Member]

McAfee_Endpoint_CompetitorUninstaller.log - https://pastebin.com/j9XEh7ff

MfeSysPrep.log - https://pastebin.com/8UDqivsG

McAfee_Common_Install log - https://pastebin.com/ZJiZfG7D (just the end)

Thanks for looking into this for me.

[Former Member]

The first log was a winner 🙂 - thanks for sharing!

McAfee_Endpoint_CompetitorUninstaller.log you can see: 

Detect : PRODUCT_182 = Windows Defender on Server 2016
DetectFile : C:\Program Files\Windows Defender\MpClient.dll

I'm assuming this is therefore a Server 2016 machine. In which case please be aware: ENS does not disable Windows Defender on Windows Server 2016. For steps to manually disable Windows Defender using PowerShell, see known issue 1149046 in KB82450.

[Former Member]

I have uninstalled defender but still no joy. I have removed McAfee entirely and reistalled but still it won't install fully.

Log Files - https://drive.google.com/open?id=1LAtMAbi4nONrUmqwB1nFHOJy-wbjpwc2

[Former Member]

It's no longer detecting Windows Defender which is good. I see no reason for failure from these logs. The platform was successful but yet ENSTP installation does not start (hence lack of logs).

Check your task - does it definitly contain ENSTP?

We would need all logs from the system to look further into this - there could be an issue downloading the installation file or an issue with the task. I would suggest at this point to raise an SR with support and upload a full system MER.