Trellix on-access scan exclusion list lost after reboot

[DeathOctopus]

I had set some folders in my on-access scan's exclusion, is works fine after the set up, but every time I reboot my computer, the list goes empty, does anyone know why this happen?

[hnegishi · Accepted solution]

Hi @DeathOctopus 

Thank you for reaching out to our community.

If you are using this client as managed by epolicy orchestrator and enforced ENS policy as follows, this change will be overwritten based on the ENS policy.

Enforce policies for a product in a System Tree group (trellix.com)

You can check version information of Trellix(McAfee) Agent icon from task tray  whether you are in managed mode or not.

[DeathOctopus]

Thank you for your help.

I want know is there a way that I can change the policy on any specific computer? Better without connect to ePO server.

[ZeeArhaan · Accepted solution]

Hello,

Thank you for your response! The only way to achieve your requirement is by making the machine unmanaged, you need to uninstall the existing Trellix Agent which is communicating with the EPO, and download the Standalone Trellix Agent from the Downloads (trellix.com) and install it on the machine, once done, you would be able to manually change the policies in the ENS console, and whatever changes you make here will be intact and the exclusions will not disappear even if you reboot, hope this helps.

Thanks

[Pravas]

Hi @DeathOctopus ,

I see the screenshot is specific to On-Access Scan Exclusion.

You may try a Standalone as suggested above or you can uncheck the following option in On-Access Policy. 

It should allow the local & policy exclusions to co-exist.

Thanks