Update to AMCORE 4442 failing

[ChrisQ]

I've started a service request (still waiting to be contacted) but I have several thousand machines failing to update their AMCORE file.

The error I'm getting is 

Update failed to version 4442.1 (I have also tried 4442.0 and the manual .exe file - I'm using ePO)

Unable to find any qualifying products

This update has worked on about 50 of my 15,000 machines. It's normally on all that are switched on by now. Is anyone else seeing this issue?

[Pravas]

Hi @ChrisQ ,

Thank you for your post. We've not received any updates with Amcore issue today.

I would suggest sending MER logs to support from any problem system.

Thanks

[ZeeArhaan]

Hello @ChrisQ , Thank you for reaching the McAfee support community, we have quite a few customers reporting this issue, we are working with our internal resources and working with both ENS/MA teams, please standby, we will keep you updated with the next steps at the earliest to have this resolved.

[ChrisQ]

Thanks, I was really worried it was me/my environment so I'm not happy there's a problem, but I am happy it's not something wrong with my set up

[Tares1]

Hello Chris,

Do you have an SR number so we can follow up with you?

Thank you,

[ChrisQ]

4-21985676591

It's less of a worry now I know it's not just me, but still needs fixing ASAP

[ChrisQ]

Any update on this yet? If others are affected too, how many machines out there don't have the latest AMCore update?

[Former Member]

Me too.   Not on all boxes, though, but I have seen it on a couple of Windows 2019 Servers.

Phil

[ChrisQ]

Worryingly, it's all gone very quiet from McAfee...

[Former Member]

Hello @ChrisQ 

Thanks for your response.

We are aware about the issue and team is working on it.

Once this will get fixed will update you here and you will receive an update on your Service Request as well.

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