installation failed ENS 10.6.0

[Jou]

When I tried to install from EPO 5.10, the task failed with next error:

<br/>Detalles: Product "ENDP_FW_1060" installation failed, reason "Point Product Custom Error".<br/>Product "ENDP_FW_1060" installation failed, reason "Unknown error".<br/>Product "ENDP_GS_1060" installation succeeded to version "10.6.1".<br/>Product "ENDP_AM_1060" installation succeeded to version "10.6.1".<br/>Product "ENDP_WP_1060" installation failed, reason "Point Product Custom Error".<br/>Product "ENDP_WP_1060" installation failed, reason "Unknown error"

Other computers the installation is successful. I need help me!

[rfranci · Accepted solution]

Hi @Jou ,

Thank you for reaching us on community.

Kindly let us know whether you are upgrading the product or a fresh install.

For instillation related issue it would be great if you can provide us MER log from the machine for analysis. Because, there are multiple reasons for instillation failure such as, dll injection, Traces of previous version of the product, in compatibility ...so on.

i would recommend you to contact the technical support team by raising a service request.

The below KB might help you :

https://kc.mcafee.com/corporate/index?page=content&id=KB87589

Thank you. 

[Jou]

Thank you. I Hope a answer of team technical about this. I did a service resquest. 

[Dwee]

what did the support team do so solved this ?