mcafee smart agent installer error

[Former Member]

Hi All,

I am using epo5.9.1 with sql express 2016

recently i had to face with db size issues and had to shrink database

Post that the mcafee smart installer is not working

please find the error message that i receive in the installer windowsmart installer error

Also see below log information

Fri Nov 30 06:53:44 2018 I ****BS_START*****
Fri Nov 30 06:53:44 2018 I Initializing to bootstrap...
Fri Nov 30 06:53:44 2018 I Bootstrap name:McAfeeSmartInstall.exe
Fri Nov 30 06:53:44 2018 I Read and write finished
Fri Nov 30 06:53:44 2018 I The coninfo.xml file is same, resuming the download.
Fri Nov 30 06:53:44 2018 I FQDN machine name:xxx.xxx.com
Fri Nov 30 06:53:44 2018 I Agent Guid:fae186dd-e5c7-4d1c-b317-43793584d57c
Fri Nov 30 06:53:44 2018 I Url to fetch FrameWorkconfig.zip:https://server.xxx.com:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=co...
Fri Nov 30 06:53:44 2018 I [0] Top level mechanism - p2p - Config files from Agent handlers directly - Install files via p2p only
Fri Nov 30 06:53:44 2018 I Install via p2p mechanism
Fri Nov 30 06:53:44 2018 I Connection info path C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\coninfo.xml
Fri Nov 30 06:53:44 2018 I creating certificate C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\cabundle.cer
Fri Nov 30 06:53:44 2018 I [Fallback] 1:IP based:Config Files:Enter
Fri Nov 30 06:53:44 2018 I Trying to download Framworkconfig using IPaddress https://1.1.1.1:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=computer&...
Fri Nov 30 06:53:44 2018 I Downloading FrameworkConfig.zip from https://IP:443/config
Fri Nov 30 06:53:44 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:44 2018 I certificate passed to curl
Fri Nov 30 06:53:45 2018 I Configuration request response code: 500
Fri Nov 30 06:53:45 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:45 2018 I [Fallback] 2:FQDN based:Config Files:Enter
Fri Nov 30 06:53:45 2018 I Trying to download Framworkconfig using FQDN https://server.xxx.com:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=co...
Fri Nov 30 06:53:45 2018 I Downloading FrameworkConfig.zip from https://server.xxx.com:443/config
Fri Nov 30 06:53:45 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:45 2018 I certificate passed to curl
Fri Nov 30 06:53:46 2018 I Configuration request response code: 500
Fri Nov 30 06:53:46 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:46 2018 I [Fallback] 3:Netbios based:Config Files:Enter
Fri Nov 30 06:53:46 2018 I Trying to download Framworkconfig using netbios name https://server.xxx.com:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=co...
Fri Nov 30 06:53:46 2018 I Downloading FrameworkConfig.zip from https://server:443/config
Fri Nov 30 06:53:46 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:46 2018 I certificate passed to curl
Fri Nov 30 06:53:46 2018 I Configuration request response code: 500
Fri Nov 30 06:53:46 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:46 2018 E Could not download FrameworkConfig.zip
Fri Nov 30 06:53:46 2018 I Install via p2p mechanism failed
Fri Nov 30 06:53:46 2018 W [1] Top level mechanism - Agent handlers - Config files from Agent handlers directly - Install files via direct only
Fri Nov 30 06:53:46 2018 I Install directly via Agent handlers
Fri Nov 30 06:53:46 2018 I Connection info path C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\coninfo.xml
Fri Nov 30 06:53:46 2018 I creating certificate C:\Users\Puser\AppData\Local\Temp\McAfeeSmartInstall\cabundle.cer
Fri Nov 30 06:53:46 2018 I [Fallback] 1:IP based:Config Files:Enter
Fri Nov 30 06:53:46 2018 I Trying to download Framworkconfig using IPaddress https://1.1.1.1:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=computer&...
Fri Nov 30 06:53:46 2018 I Downloading FrameworkConfig.zip from https://IP:443/config
Fri Nov 30 06:53:46 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:46 2018 I certificate passed to curl
Fri Nov 30 06:53:46 2018 I Configuration request response code: 500
Fri Nov 30 06:53:46 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:46 2018 I [Fallback] 2:FQDN based:Config Files:Enter
Fri Nov 30 06:53:46 2018 I Trying to download Framworkconfig using FQDN https://server.xxx.com:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=co...
Fri Nov 30 06:53:46 2018 I Downloading FrameworkConfig.zip from https://server.xxx.com:443/config
Fri Nov 30 06:53:46 2018 I Fresh file will be downloaded at: C:\Users\user\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:46 2018 I certificate passed to curl
Fri Nov 30 06:53:47 2018 I Configuration request response code: 500
Fri Nov 30 06:53:47 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:47 2018 I [Fallback] 3:Netbios based:Config Files:Enter
Fri Nov 30 06:53:47 2018 I Trying to download Framworkconfig using netbios name https://server:443/config?TokenCode=8dc67e281090c685f0ec1fcb845cf5eafa42fe39&ComputerName=computer&AgentGUID=fae186dd-e5c7-4d1c-b317-43793584d57c&MachineName=computer.xxx.com
Fri Nov 30 06:53:47 2018 I Downloading FrameworkConfig.zip from https://server:443/config
Fri Nov 30 06:53:47 2018 I Fresh file will be downloaded at: C:\Users\username\AppData\Local\Temp\McAfeeSmartInstall\FrameworkConfig.zip
Fri Nov 30 06:53:47 2018 I certificate passed to curl
Fri Nov 30 06:53:47 2018 I Configuration request response code: 500
Fri Nov 30 06:53:47 2018 I Download of Frameworkconfig.zip Failed :500
Fri Nov 30 06:53:47 2018 E Could not download FrameworkConfig.zip
Fri Nov 30 06:53:47 2018 I Install directly via Agent handlers failed
Fri Nov 30 06:53:47 2018 W [2] Top level mechanism - Proxy - Config files from Agent handlers via Proxy mechanism - Install files via p2p then Proxy
Fri Nov 30 06:53:47 2018 I stealExplorersToken
Fri Nov 30 06:53:48 2018 I fetched process id of explorer
Fri Nov 30 06:53:48 2018 I getLoggedOnUsersIESettings
Fri Nov 30 06:53:48 2018 I autoDetectProxy
Fri Nov 30 06:53:48 2018 I checking lpszAutoConfigUrl
Fri Nov 30 06:53:48 2018 I checking lpszProxy
Fri Nov 30 06:53:48 2018 I getDefaultProxyConfiguration
Fri Nov 30 06:53:48 2018 I download_files_via_proxy
Fri Nov 30 06:53:48 2018 W [3] Top level mechanism - Relay - Config files from Agent handlers via Relay mechanism - Install files via p2p then Relay