McAfee agent backward compatibility failed

[haaris]

Hi,

I have attached the screenshot which shows that I am getting McAfee agent backward compatibility failed error.Everytime server reboots we get this error and we suspect because of this its effecting the services of other products installed.This service should not crash.We used agent 5.0.6.550 as well as 5.5 also but it seems still we are getting this error.I am not sure if we need to try to use mcafee agent 5.6.Same error we are getting on many servers.

Can anyone let me know how to solve this issue?

[Randy_Bell1]

2020-01-27 02:41:32.854 macompatsvc(5672.12024) macompatsvc.Info: Starting Windows Service...
2020-01-27 02:41:32.858 macompatsvc(5672.12024) crypto.Info: Crypto logger used <00D27198>
2020-01-27 02:41:33.196 macompatsvc(5672.12024) crypto.Info: Setting of openssl in FIPS mode fails.
2020-01-27 02:41:33.198 macompatsvc(5672.12024) crypto.Error: OPENSSL: LIB=FIPS routines # FUN=FIPS_check_incore_fingerprint # REASON=fingerprint does not match
2020-01-27 02:41:33.198 macompatsvc(5672.12024) crypto.Error: Failed to initialize crypto library
2020-01-27 02:41:33.198 macompatsvc(5672.12024) crypto.Info: Crypto logger released <00D27198>

[Randy_Bell1]

btw, I'm using Agent version 5.6.1

[Randy_Bell1]

The logs above were from macompatsvc_<hostname>

[Randy_Bell1]

Further experimentation reveals this issue in my case at least, is somehow related to Solidcore's state on the host (using 8.2.1.114). If Solidcore status is either Enabled or Update, the above symptoms are experienced (i.e. failure). If Solidcore is Disabled or Observe, everything seems to work (i.e. the agent successfully communicates with all the endpoint software--ENS Platform/Threat Prevention/Firewall as well as Solidcore. 

Still no solution, but more detailed symptoms...

[Randy_Bell1]

Here's more log info, this time from solidcore.log (solidcore was enabled at the time):

U.0592.2768: Jan 29 2020:15:08:21.021: SYSTEM: mapl_properties.cpp: 433: Function: mapl_get_properties.
K.4220.1540: Jan 29 2020:15:08:21.054: ERROR: umh.c : 977: Failed to open ntdll.dll. NTSTATUS = 0xc0000022.process_name: \Device\HarddiskVolume2\Program Files\McAfee\Agent\x86\macompatsvc.exe
K.4220.1540: Jan 29 2020:15:08:21.078: SYSTEM: vasr_hooks.c: 307: Relocating \Device\HarddiskVolume2\Program Files\McAfee\Agent\x86\libeay32.dll from adress 000000000FB00000 inprocess \Device\HarddiskVolume2\Program Files\McAfee\Agent\x86\macompatsvc.exe