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lhernandez
Level 8
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Message 1 of 4
‎09-11-2017 08:55 AM

You have no active support entitlements.

When i log in to mysupport.mcafee.com, show the next Alert.

Errors were encountered.

You have no active support entitlements. Please contact Customer service to verify your support entitlements.

From my country the support number is 08001008650 but never connect. And is imposible open a case from the portal.

Who do I write to fix this?

1 person had this problem.
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3 Replies
catdaddy
Reliable Contributor
Reliable Contributor
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Message 2 of 4
‎09-11-2017 09:31 AM

Re: You have no active support entitlements.

Have you tried http://customercarecontacts.com/contact-mcafee-customer-service-support-of-mcafee-antivirus/

Cliff
McAfee Volunteer
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catdaddy
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Message 3 of 4
‎09-11-2017 09:32 AM

Re: You have no active support entitlements.

Discussion successfully moved from General Discussion to Business General Discussion

Cliff
McAfee Volunteer
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Former Member
Not applicable
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Message 4 of 4
‎09-12-2017 01:34 AM

Re: You have no active support entitlements.

Please contact with your SAM ( Sales Account Manager ) else if you have bought the product from patner then please contact with them. It's seems like your Grant Number is renewed. Else, Please contact Support  tech( May be or for free calling please use skype, you may use US number  )  and asked them to check for your entitlements, what i meant to say how many grants number you are entitle for ?

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