Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 9
Report Inappropriate Content
Message 1 of 2

Zscaler and Agent Handlers


This isn't a question, just thought this information might help somebody else one day.

Since deploying Zscaler (Private Access) we were seeing really slow Update Now and Client Tasks.  For example; an update now on the office Lan would take around 10 seconds (assuming already updated and just checking), however on ZPA it would take around 5 mins (long to pull down AMcore updates).  Product updates were taking ages.

In ZPA policy we had the FQDN for the Agent Handler(s), however it seems something in the Agent didn't really like this (despite resolving the host name to IP in the logs).

We changed FQDN to the AH IP address and now everything works as fast as on the Lan (bandwidth dependent).


1 Reply
Report Inappropriate Content
Message 2 of 2

Re: Zscaler and Agent Handlers

Hi @therez,

Thank you for sharing this. I am sure this would be helpful to our forum members who use AH with ZScalar!

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use our Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from product experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by employees.
Join the Community
Join the Community