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crothecker
Level 7
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Message 1 of 2
‎12-23-2022 09:15 AM

Lost access to SkyHigh

I tried to access our SkyHigh (UCE) console today and it has completely disappeared.  It's not blank, it's just simply not there.  I had access yesterday and as far as I know there were no changes.  Our contract is up for renewal in March 2023.  Without an active subscription I can't submit a support ticket.  I have contacted my Trellix sales engineer who passed it off to the SkyHigh team but I can't get a response.

Is there any escalation path?  I'm dead in the water so any help would be greatly appreciated!

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vivs
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Message 2 of 2
‎12-25-2022 07:51 PM

Re: Lost access to SkyHigh

Try directly calling to support and explain them the issue and they will be able to assist you.

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