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Next Hope Proxy Failed to Authenticate

we have rule which is using itay cloud proxy for allowing access to italy based "https://energivori.csea.it/Energivori/ ". rule is not working as access to italy site not allow due to failed authentication with cloud proxy. we have configure "It.c1032796678.hybrid.skyhigh.cloud". we verify the credential used in next hope proxy even and credentials are correct still next hope proxy is failing to authenticate.
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