Site Redirection a Web Gateway issue?

[User27605043]

I have three things that keep happening recently that seem to be the result of our Web Gateway. If users are not behind the gateway they do not happen.

1. Clicking URL linkes result in a Cloudflaressl.com error page.

It is necessary to close the page and click the link (sometimes this needs to be repeated more than once) to get to the URL correctly.

2. Clicking a URL goes to the base page of a website rather than the full link.

Similar to the last. closing and clicking the link a second time resolves to the correct link.

3. Users accessing a website loose persistent connection and get a page error that cannot be resolved by a page refresh.

Again, same solution. Closing the page and going directly back allows the page to open again.

We only notice these things when connecting behind the Web Gateways. If users are working from home or are going directly to the internet from inside then these issues do not happen.

[User27605043]

No answers from anyone? I always find it weird and concerning that no Trellix Engineer reviewed a post these days. I wonder if they are still monitoriing the forums?

Anyway, I upgraded to the latest version and that seems to have mostly fixed the behaviour

[fw_mon · Accepted solution]

Hello @User27605043 

you need to open a support case for this kind of issues, since it may require looking at you configuration and providing rule traces and logs