System lists update failed

[giulio]

Hello I am getting this error "System lists update failed (Origin Updated ID 333)" on one wg of my cluster. The other wg has no errors. I cant understand which update is failing. Version is 9.0.0 on vm. Thanks Giuliano

[aloksard]

Hi,

Hope you are doing well.

To begin with you can check updatable_system_lists.log  on problematic MWG to see more info on failure.

logs/update/updatable_system_lists.log

From MWG GUI->Troubleshooting->Appliance->Log files->update->updatable_system_lists.log

Regards

Alok Sarda

[giulio]

Hello Alok,

this is what i have found :

[2020-08-27 00:11:47.303 +02:00] MWG-client : Sending Request to https://127.0.0.1:4710/Konfigurator/REST/login
[2020-08-27 00:12:17.329 +02:00] MWG-client : POST /Konfigurator/REST/login HTTP/1.1
[2020-08-27 00:12:17.329 +02:00] MWG-client : 0 unknown
[2020-08-27 00:12:17.329 +02:00] MWG-client : ERROR failed to send request / failed to read response
[2020-08-27 00:12:17.329 +02:00] System Lists Update failed
[2020-08-27 00:12:17.329 +02:00] == System Lists Update finished ==
[2020-08-27 00:42:23.360 +02:00] == System List Update triggered by local updater ==
[2020-08-27 00:42:23.360 +02:00] Ask local node: B661EE5F-**omitted**15804028 (itazupxseo001fcafm) to update system lists
@
"updatable_system_lists.log" 1365L, 108507C
[2020-08-27 09:57:26.809 +02:00] MWG-client : ERROR failed to send request / failed to read response
[2020-08-27 09:57:26.809 +02:00] System Lists Update failed
[2020-08-27 09:57:26.809 +02:00] == System Lists Update finished ==
[2020-08-27 10:27:32.510 +02:00] == System List Update triggered by local updater ==

Does it mean something useful for you ?

thanks

[aloksard · Accepted solution]

Hi,

Hope you are doing well.

Internally I see their is a similar issue reported with same error message.

Affected Version:-  9.0, 9.1, 9.1.1

Fixed version:-  9.1.3, 9.2

I suggest to open a case with support to get confirmation/checked this further.

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Regards

Alok Sarda

[giulio]

thank you very much!