unable to play audio

[vicky_jaiswal]

Hello Team, we are facing some issue with audio connection with https://vps-c0159cbc.vps.ovh.ca/14042/;. when we access this link we use to listen some audio but with McAfee Web Gateway Proxy, audio is not working.

[mkutrieba]

Hello @vicky_jaiswal,

it is not possible for me to test as the site just says "Your Radio is offline! Start your radio from the SonicPanel.".

To troubleshoot this, please reproduce the issue and generate rule trace, connection trace and tcpdump at the same time. Then create a feedback file and open a SR with this data.

FEEDBACK FILE
1) Navigate to "Troubleshooting" > select the MWG you are testing on > "Feedback"
2) Keep the option "Pause running McAfee Web Gateway to create a backtrace (recommended)" enabled (this will NOT stop any service!)
3) Click the "Create Feedback File" button. This way we get your policy, configuration and debug information.
Via CLI:
# /opt/mwg/bin/feedback.sh -l 2

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TCPDUMP
1) Navigate to "Troubleshooting" > select the MWG you are testing on > "Packet Tracing"
2) Enter the following parameter: -npi any -s 0
3) Start the tcpdump, reproduce the issue and stop the tcpdump afterwards
4) Select the tcpdump and click on "Download"

IMPORTANT: Please tell us all IP addresses (client IP, proxy IP, destination IP/URL)

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CONNECTION TRACING
1) Navigate to “Configuration” > select the MWG you are testing on > “Troubleshooting”
2) Enable “Enable connection tracing”, “Restrict connection tracing to one IP” and enter the client IP you are testing with
3) Save the changes, reproduce the issue and disable "Enable connection tracing" afterwards
4) Please provide all the files which you find under "Troubleshooting" > "Connection tracing"
To collect the files via SSH:
# cd /opt/mwg/log/debug/
# zip {{SR}}_conntraces.zip connection_tracing/*

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RULE TRACE
1) Navigate to "Troubleshooting" > "Rule tracing central"
2) Select the MWG which currently processes your traffic and enter the client IP you are testing with
3) Press the "Go" button, reproduce the issue and stop the rule trace afterwards
4) Click on "Export" > "Export visible traces..."