AMCORE stay 0.5 can not update DAT file.

[SYHong]

ePolicy Orchestrator 5.10.0 (Build 2428)

Update installed : Update 13 (2.0.0.1235)

Endpoint Security Platform version 10.7.0.3255

Endpoint Security Threat Prevention version 10.7.0.3299

I had tried latest MAV4921 contents. however failed as well.

I can not update through internet due to site situation.

Do you have any idea or solution?

[aguevara]

Please see the guidelines from the below post to troubleshoot update/deployment issues:

https://communitym.trellix.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-...

Regards

Alejandro

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[Dwee]

Hi SYHong,

did you solved this issue ? because i have same issue, and already deploy eedk/cert from mcafee still can't showing correct version (still 0.5) eventhou it successfully "run tasknow" for update amcore, and also update from the machine directly,

[cdinet]

There are a lot of causes for update failures.  Refer to the following guide to help pin it down.  

https://communitym.trellix.com/t5/ePolicy-Orchestrator-ePO/SOLVED-HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-...

Check these kb's too - KB95756, KB92631 and KB96142

[Dwee]

Hello,

is this link works on my issue ? (updates: when i checked the amcore on the unit it was actually up to date, but still on epo showing 0.5),

and again i push updated cert, update amcore package,wakeup etc,

[cdinet]

Please check out the troubleshooting tips doc.  There are many reasons for failures besides the cert issues.  Can the client download the files?  Does it run amcore or fail?  You really need to look at what the specific errors are in the mcscript log.  We can't guess without seeing that, so if the guide doesn't help you pin it down, please open a ticket so we can look at logs.  Those logs contain a lot of sensitive info, so please do not post them here on a public forum.