Agent deployment: Failed to authenticate with remote system, system error: The target account name i

[Kundenservice]

Hello,

i want to push a new Agent to Client with VPN. Now i can reach the Clients with DNS, but this Error shows up:

Failed to authenticate with remote system, system error: The target account name is incorrect.

Domain Admin Account works fine. Could it be a DNS or Firewall problem? See it first time.

[aguevara]

During the deployment of an Agent the ePO/Agent handler will use the machines namebios of that machine, if thats not reachable when accessing from the server \\nameofthemachine\admin$ then you will see that error and it will fail to authenticate with the machine.

All requirements to deploy an agent from an ePO/AH are specified here:

https://docs.mcafee.com/bundle/agent-5.6.x-installation-guide/page/GUID-65E0DAF6-DFF9-41E0-AE99-6BAD...

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[Kundenservice]

Thanks, i can´t reach \\System\admin$

Im not sure if is a Firewall problem or AD. Is there a special port for Agent deployment? I though it was 443 from ePO to Client, but in the Ruleset i can find anything about deployment Ports from ePO to Client.

[aguevara]

that is the problem and one of the requirements to deploy an agent from ePO

This is done via the Administrative share Admin$ instead of this been an specific port on the end node

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[cdinet]

VPN connections are also typically natted, so you won't be able to push agent if there isn't direct resolution.  You can create a smartinstaller and send the user the url for it.  

https://docs.mcafee.com/bundle/agent-5.7.0-installation-guide/page/GUID-6CBA1744-615F-455C-8E2B-ACB4...