Agent not communicating through Internet!

[Almosawi]

Hi,

I have outstation branches, and the agent is not able to communicate with the main EPO server on some stations, infact, its not showing the Mcafee agent in the system tray, so I only get the Virusscan..

when i run the agent monitor manually, I get a message saying failed to upload package to ePO server!, I checked sitelist.xml. it shows the server names correctly!.. could anyone advice as I'm new to mcafee.

[Former Member]

I get the "failed to upload package to ePO server" on some clients as well. What I have found is that usually if a client is not rebooted on a regular basis and the framework service restarted the system starts having problem communicating with the EPO server. What I have been doing is deleteing the Agent GUID in the registery and then either rebooting the PC or restarting the common framework service. When the common framework service restarts it generates a new agent GUID and forces a call in to the server.

[Almosawi]

Thanks CDPAYNE!! will try that and see..