Big Problem with Check in of CMA 3.6.0.574

[Former Member]

Hi when i try to check in the "new" Agent to my EPO Server 3.6.0.575 Server i got the following Problem in LogFile:

20080314172338 I #6372 RManJNI Checking agent package: CURRENT\EPOAGENT2000LYNX\INSTALL\0409
20080314172338 I #6372 RManJNI Create Agent Zip Package...
20080314172338 I #6372 RManJNI CreateAgentPackage() failed to get software ID, error -2147483640
20080314172338 I #6372 RManJNI Failed to create agent zip file E:\ePO_data\DB\Software\CURRENT\EPOAGENT2000LYNX\INSTALL\0409\agent.z
20080314172338 I #6372 RManJNI Checked agent sfx file failed!
20080314172338 I #6372 RManJNI Checking agent package: CURRENT\EPOAGENT3000\INSTALL\0409
20080314172338 I #6372 RManJNI Create Agent Zip Package...
20080314172356 I #6372 RManJNI Agent packaging (FrameworkPackage.exe) executed successfully
20080314172356 I #6372 RManJNI Failed to create agent zip file E:\ePO_data\DB\Software\CURRENT\EPOAGENT3000\INSTALL\0409\Framework.z
20080314172356 I #6372 RManJNI Checked agent sfx file failed!

so i cannot push any Agents right now, and this is very bad for our environment.

Could somebody help me please?

i also chekced NTFS-Rights and so on...but seems all ok.
Also we run EPO on Windows 2003 SP1 Server

[Former Member]

problem is getting serious.

[Former Member]

There is a solution to this issue but it requires you open a service request with McAfee support.
The problem isn't with CMA 3.6 patch 3, it's the webshield appliance agent.

[Former Member]

Have you tried to delete this file before another try: E:\ePO_data\DB\Software\CURRENT\EPOAGENT3000\INSTA LL\0409\Framework.z ?

[Former Member]

->
2009-05-18 13:36:37 E #3320 SpiPkgr VerifySign error -2147483640
2009-05-18 13:36:37 I #3320 LstnSvr Unable to read from the package buffer, GetlastError: 2
2009-05-18 13:36:37 I #3320 LstnSvr Bytes received from wakeup call : 368
2009-05-18 13:36:37 I #3288 LstnSvr CAsyncSocket:: DoAccept for event: FD_ACCEPT
2009-05-18 13:37:45 i #3360 Agent Applicazione criteri da parte dell'agente avviata
2009-05-18 13:37:45 I #3360 Agent Thread time-out occurred