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User46956633
Level 7
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Message 1 of 6
‎11-09-2020 08:50 AM

Cannot login after upgrading to ePO5.10

After upgrading to ePO 5.10 from 5.9 I am unable to login to the application. Nothing happens after entering my credentials. I have restarted the server twice to see if that will work.
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5 Replies
cdinet
Employee
Employee
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Message 2 of 6
‎11-09-2020 01:09 PM

Re: Cannot login after upgrading to ePO5.10

What error do you get?  Does the console even load?  What does orion log show for errors?

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Former Member
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Message 3 of 6
‎11-09-2020 10:02 PM

Re: Cannot login after upgrading to ePO5.10

Is there any  "extension mismatch" in your logs?. It mostly happens when ePO is looking for one version while your database thinks a different. Try to update it too

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User46956633
Level 7
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Message 4 of 6
‎11-10-2020 05:24 AM

Re: Cannot login after upgrading to ePO5.10

There are no errors displayed and nothing loads.

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cdinet
Employee
Employee
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Message 5 of 6
‎11-10-2020 05:53 AM

Re: Cannot login after upgrading to ePO5.10

I will send you my email in private chat.  Stop services, delete the orion.log, then restart services, wait about 10-15 minutes, then take the orion and stderr.log and zip them up and send them to me please.  

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User46956633
Level 7
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Message 6 of 6
‎11-10-2020 05:58 AM

Re: Cannot login after upgrading to ePO5.10

Thank you. Will do.

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