EPO communicating with CLients via VPN

[GimarVivero]

Clients does not update the policies applied. have already done Check and Enforce for new policy which succeeded but new policy applied did not reflect on the machine also on EPo. setting the again Policy shows it is already assigned...

[cdinet]

Are you sure the agent is communicating ok?  Is there possibly a duplicate entry in the console for it?  Have you gone through KB52949 to ensure clients can connect successfully due to vpn causing duplicate mac issue?

[GimarVivero]

hi @cdinet

i have read it know (KB52949) have been trying to locate ePOVirtualMacVendor but can't seem to find it. can you share where it is located?

[cdinet]

If you are running ePO 5.10, you don't need to go directly to the database.  That table is in the epo database, which would require access to sql.  In 5.10, just go to server settings, and scroll to the bottom of the list for where you can add it through epo instead of sql.

[GimarVivero]

we are using 5.9.1 so we need assistance from McAfee support?

[cdinet]

You can call in, but you can also just follow the instructions in the KB for running the script in sql.  You would need to identify the mac address that is duplicate.

[GimarVivero]

all of our VPN connected machines uses only 1 MAC address. that is my issue. would that SQL command fix that?

[cdinet]

Yes, it should.  You would use the first 6 octets of the mac address.