EPO console not loading and Orion.log and StdErr.log grow fast with errors.

[jeffbennett]

After a failed 5.9.1 to 5.10 server upgrade, my McAfee EPO console now throws an error 500 at the log in page.  The Orion.log and Stderr.log grown very quickly.  The stderr.log has a lot of errors, but this error occurs early on when starting McAfee services.

SEVERE: StandardWrapper.Throwable
java.lang.NullPointerException
 at com.mcafee.rsd.servlet.SensorMessageServlet.init(SensorMessageServlet.java:43)
 at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1269)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1182)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1072)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5362)
 at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5660)
 at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1015)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:991)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:712)
 at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:2002)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)

Dec 23, 2020 4:27:42 PM org.apache.catalina.core.StandardContext loadOnStartup
SEVERE: Servlet [sensor] in web application [/rsd] threw load() exception
java.lang.NullPointerException
 at com.mcafee.rsd.servlet.SensorMessageServlet.init(SensorMessageServlet.java:43)
 at org.apache.catalina.core.StandardWrapper.initServlet(StandardWrapper.java:1269)
 at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1182)
 at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1072)
 at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:5362)
 at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5660)
 at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145)
 at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:1015)
 at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:991)
 at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:652)
 at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:712)
 at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:2002)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.run(FutureTask.java:266)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
 at java.lang.Thread.run(Thread.java:748)

Also Oion.log throws these errors early in the log files.

2020-12-23 16:27:57,298 ERROR [localhost-startStop-1] ext.RevokedExtensionUtil  - Cannot load the specified revoked extension list file.
2020-12-23 16:28:00,736 ERROR [http-nio-8444-exec-16] auth.OrionUser   - OrionUser: invalid auth type:pwd
2020-12-23 16:28:00,798 ERROR [http-nio-8444-exec-16] server.OrionLoginModule  - Failed to login due to invalid password for user: system_RCV00006
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension EPOAMTReports is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HOSTIPS_8000 is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME85REPORTS is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIPSLicense is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIpsAdv is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME____8500 is in a partially installed state.
2020-12-23 16:28:00,829 ERROR [main] plugin.PluginManager  - Initialization of plugin core failed.
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'core.ext.taskGlobals' defined in resource loaded from byte array: Invocation of init method failed; nested exception is java.lang.IllegalStateException: The following extensions are in a partially installed state: [EPOAMTReports:2.4.1.465,

If anyone has any ideas on what to try, I would appreciate it.

[hnegishi]

Hi @jeffbennett 

Moved this discussion to EPO forum.

[Hem · Accepted solution]

Hi,

Good morning,

I reviewed the Orion log. There are many extensions present partially.

2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension EPOAMTReports is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HOSTIPS_8000 is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME85REPORTS is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIPSLicense is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension HostIpsAdv is in a partially installed state.
2020-12-23 16:28:00,829 WARN  [main] tasks.TaskGlobals  - The extension MSME____8500 is in a partially installed state.

To clean them, please look at #: https://kc.mcafee.com/corporate/index?page=content&id=KB70963

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