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Message 11 of 12

Re: Event parser service starts but get stuck on ePo 5.10

Hello, sorry for the delay in my response.

Right now the error that we can see in the eventparse log is: 


E #20136 HOSTDLPEVENT Unable to find user info in event. Dump: MachineName=<DLP_HOST_MACHINENAME>. AgentGUID={XXXXX-XXX-XXX.....}. IpAddress=X.X.X.X. OsName=Windows Server 2012. RawMACAddress=XXXXXXX. UserName=SYSTEM. PolicyName=. GMTTime=2020-02-10 05:27:00. TimeZoneBias=-60. EpoGlobalEventID=19170

Right now we're running a schedule task in the server to restart the eventparser log every 5 minutes in order we can receive the DLP logs

Thank you


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Message 12 of 12

Re: Event parser service starts but get stuck on ePo 5.10

Hi dadialla,

There might be something else recorded in the log file. I would say you can open a SR with DLP team to get it fixed. You may have to enable Log level 8 on the EPO server to see what exactly happens when DLP events trying to parse to DB.



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