☰
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mvanhanehan
Level 9
Report Inappropriate Content
Message 1 of 5
‎01-27-2023 07:49 AM

'Extensions' missing

Jump to solution

The 'Extension' link (where you install product extensions at) that is normally in the Software menu has gone missing from one of our ePO servers; does anyone know why or how we can get it back without having to rebuild our ePO server (on prem, 5.10)?

0 Kudos
Reply
1 Solution

Accepted Solutions
mvanhanehan
Level 9
Report Inappropriate Content
Message 5 of 5
‎02-06-2023 12:06 PM

Re: 'Extensions' missing

Jump to solution

Just to update and closeout in case anyone else runs into this issue:

After our ESS DevSecOps Admins logged on and "Extensions" was present on their profile, we discovered that somehow the permission's groups we had set up for ESS sustainment admins had reverted back to older, more restrictive group permissions.

Thankfully, no ePO server rebuild or trouble ticket required!

View solution in original post

Reply
4 Replies
cdinet
Employee
Employee
Report Inappropriate Content
Message 2 of 5
‎01-30-2023 07:56 AM

Re: 'Extensions' missing

Jump to solution

Please open a ticket, but before doing so, ensure you are logged in as global administrator to epo console.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

0 Kudos
Reply
mvanhanehan
Level 9
Report Inappropriate Content
Message 3 of 5
‎01-30-2023 12:23 PM

Re: 'Extensions' missing

Jump to solution

This is an on prem ePO with no outbound connections.

0 Kudos
Reply
cdinet
Employee
Employee
Report Inappropriate Content
Message 4 of 5
‎01-30-2023 12:37 PM

Re: 'Extensions' missing

Jump to solution

That is ok, support can walk you through certain logs.  In the extensions menu in epo, are all of them showing running?  When did this start and what changed?

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

0 Kudos
Reply
mvanhanehan
Level 9
Report Inappropriate Content
Message 5 of 5
‎02-06-2023 12:06 PM

Re: 'Extensions' missing

Jump to solution

Just to update and closeout in case anyone else runs into this issue:

After our ESS DevSecOps Admins logged on and "Extensions" was present on their profile, we discovered that somehow the permission's groups we had set up for ESS sustainment admins had reverted back to older, more restrictive group permissions.

Thankfully, no ePO server rebuild or trouble ticket required!

Reply
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use our Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from product experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by employees.
Join the Community
Join the Community

TrellixSkyhigh Security | Support Trellix.com SkyhighSecurity.com

Legal Privacy Copyright © 2022 Musarubra US LLC