Failed to connect to the Software Catalog server

[Former Member]

I have a new 5.10 ePO server. When I attempt to connect to the software manager, I get the following error message: 

DOWNLOAD_JNI Downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\licensed_products_list.xml.tmp.
DOWNLOAD_JNI Downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\trial_products_list.xml.tmp.
MCUPLOAD Connecting directly to server hbssswmanager.csd.disa.mil.
MCUPLOAD Connecting directly to server hbssswmanager.csd.disa.mil.
MCUPLOAD SecureHttp.cpp(1384): Failed to send HTTP request. Error=12002 (12002)
DOWNLOAD_JNI Finished downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\licensed_products_list.xml.tmp (0 bytes).
MCUPLOAD SecureHttp.cpp(1384): Failed to send HTTP request. Error=12002 (12002)
DOWNLOAD_JNI Finished downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\trial_products_list.xml.tmp (0 bytes).
DOWNLOAD_JNI Downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\product_strings.xml.tmp.
MCUPLOAD Connecting directly to server hbssswmanager.csd.disa.mil.
MCUPLOAD SecureHttp.cpp(1384): Failed to send HTTP request. Error=12002 (12002)
DOWNLOAD_JNI Finished downloading file: D:\Program Files (x86)\McAfee\ePolicy Orchestrator\DB\product_strings.xml.tmp (0 bytes).

I've added the appropriate certificates and I've adjusted the HIPS firewall rules. 

[Former Member]

Hello @Former Member 

Thanks for your post.

It seems there is an issue with the connectivity and errors posted by you seems to be a network error Error=12002 (12002)

However, If possible please check your connectivity.

Below is the port KB which McAfee uses and would request you to please check.

ePolicy Orchestrator port requirements for firewall traffic

https://kc.mcafee.com/corporate/index?page=content&id=KB66797

Do check the below KB article solution and try to follow the steps and see how it goes:

https://kc.mcafee.com/corporate/index?page=content&id=KB79523

Was my reply helpful?
If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

[LKS]

Check if you have white listed the below site in your firewall or network device on port 443.

epo.mcafee.com

Software Manager is a Web server which should be accessible to epo.mcafee.com to get the relevant files from our server via port 443. 

Was my reply helpful?

If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query!

[cdinet]

Please be very careful posting server information in a public forum.  I would suggest editing your post to blank out server names.

MCUPLOAD Connecting directly to server xxx.
MCUPLOAD SecureHttp.cpp(1384): Failed to send HTTP request. Error=12002 (12002)

Why is it going to that server instead of epo.mcafee.com?  That is not the right site for it to go to.  Does it have access to epo.mcafee.com?  If your organization has customized a site to pull down that info, it is not reaching it.  

[Former Member]

Hello, due to DoD configuration requirements, it has to go to that particular site to pull software updates. 

[cdinet]

Software updates regarding the master repository pull task?  That is not the same site for pulling software catalog info.  That has to come from epo.mcafee.com.