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Message 1 of 9
‎01-12-2012 07:01 AM

Failed to determine host IP address when pinging a client

I have a VM with ePO running on it. I am a total beginner, and I am having a hard time getting a policy pushed to the client.

I did manage to get the McAfee agent pushed to the client, but when I try to ping it, it doesn't respond. I just "Failed to determine host IP address" error.

I really have no idea how to troubleshoot this, and I would appreciate any help.

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jstanley
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Message 2 of 9
‎01-12-2012 07:54 AM

Re: Failed to determine host IP address when pinging a client

Unfortunately the ping option in the ePO console uses the IP address last reported by the client to do the ping. This means if the entry in the ePO console you are attempting to ping is an unmanaged entry or if the IP address is blank or the loopback address for some reason you will get the error you mentioned when attempting to ping because ePO cannot determine the IP. It does not attempt to resolve the IP based on the name which would be ideal.

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Message 3 of 9
‎01-12-2012 07:56 AM

Re: Failed to determine host IP address when pinging a client

It is an unmanaged entry. Is there a way for me manually specify an IP?

Also, Wake up agent fails after 5 minutes as well.

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jstanley
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Message 4 of 9
‎01-12-2012 08:06 AM

Re: Failed to determine host IP address when pinging a client

If its unmanaged that means that either no agent is installed on the client or the agent that is installed is failing to communicate. In either case a wakeup call will not work as it relies on the client having a functioning agent installed (it is the agent you are waking up afterall).

If the machine is unmanaged then with the current design of ePO the only way to ping it would be to do so outside of ePO (start | run | cmd | ping <client name>).

The solution to both of your problems is to get a functioning agent installed on the client.

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Message 5 of 9
‎01-12-2012 10:30 AM

Re: Failed to determine host IP address when pinging a client

I deleted the system, and unistalled the agent.

I then pushed the agent to my machine, and it worked. However, the agent can't communicate with the server.

The VM is not running locally, but on a VM infrastructure.

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jstanley
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Message 6 of 9
‎01-12-2012 10:39 AM

Re: Failed to determine host IP address when pinging a client

To give you a good answer I'd need to take a look at the agent log. This can be located:

  • On windows 7: C:\ProgramData\McAfee\Common Framework\DB\agent_<machine name>.log
  • On windows XP: C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\DB\agent_<machine name>.log

Some things to check:

  • Is the "McAfee Framework Service" present and started on the client?
  • Is the "McAfee ePolicy Orchestrator Server" service present and started on the ePO server?
  • Do you have a working route between the client and ePO? I.E. from the client does telnet work to the ePO server: telnet <IP address of ePO server> <secure ASCI port> (where the default secure port is 443).
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Message 7 of 9
‎01-12-2012 10:46 AM

Re: Failed to determine host IP address when pinging a client

I do have both services running, but I do not have a working route.

Here's the log

2012-01-12 12:53:58     I     #4532     Logging     Create XML
2012-01-12 12:53:58     E     #4532     Logging     addAgentInfoToLog GUID query error 2
2012-01-12 12:53:58     I     #4532     FrmSvc     START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /Service
2012-01-12 12:53:58     I     #4532     FrmSvc     register service
2012-01-12 12:53:58     I     #4532     FrmSvc     Set COM launch permissions and service settings
2012-01-12 12:53:59     I     #4532     FrmSvc      result = 0
2012-01-12 12:53:59     I     #4532     FrmSvc     END
2012-01-12 12:54:00     E     #4468     Logging     addAgentInfoToLog GUID query error 2
2012-01-12 12:54:00     I     #4468     FrmSvc     START cmdline="C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /ServiceStart
2012-01-12 12:54:00     I     #4468     FrmSvc     ServiceStart
2012-01-12 12:54:00     I     #4468     FrmSvc     Running
2012-01-12 12:54:00     I     #5844     FrmSvc     Starting Subsystem 2012-01-12 12:54:00     x     #5844     Logging     Subsystem started
2012-01-12 12:54:00     I     #5844     FrmSvc     Starting Subsystem 2012-01-12 12:54:00     I     #5844     FrmSvc     Starting Subsystem 2012-01-12 12:54:00     I     #4376     Manage     Mangement plugin watch worker thread started
2012-01-12 12:54:00     I     #5844     Datastore     Did not find setting AssignmentList in section Policy for software ID PolicyRoot
2012-01-12 12:54:00     I     #5844     LpcConnMgr     Initializing lpc data
2012-01-12 12:54:00     I     #5844     LpcConnMgr     Registering software id EPOAGENT3000 with a hash value of 197307931
2012-01-12 12:54:00     I     #5844     LpcConnMgr     Registering software id CMNUPD__3000 with a hash value of 1496913389
2012-01-12 12:54:00     I     #5844     LpcConnMgr     Starting lpc connection manager
2012-01-12 12:54:00     I     #5844     LpcConnMgr     Setting up lpc server
2012-01-12 12:54:00     I     #5844     LpcConnMgr     lpc server path \\.\pipe\ma_named_pipe
2012-01-12 12:54:00     I     #5844     WinLpcSvr     Initializing LPC server
2012-01-12 12:54:00     I     #5844     WinLpcSvr     Using randomized name \\.\pipe\ma_named_pipe1666229096 for first instance "\\.\pipe\ma_named_pipe"
2012-01-12 12:54:00     I     #5844     WinLpcSvr     Setting server path to \\.\pipe\ma_named_pipe1666229096
2012-01-12 12:54:00     I     #5844     WinLpcSvr     Starting LPC server
2012-01-12 12:54:00     I     #5844     WinLpcSvr     Creating server run thread
2012-01-12 12:54:00     I     #5844     WinLpcSvr     server started successfully
2012-01-12 12:54:00     I     #5844     LpcConnMgr     Setting up message queue
2012-01-12 12:54:00     I     #5844     LpcConnMgr     Setting up heart beat component
2012-01-12 12:54:00     x     #5844     Manage     Subsystem started
2012-01-12 12:54:00     I     #5844     FrmSvc     Starting Subsystem 2012-01-12 12:54:00     I     #5844     updsubs     Starting updater subsystem
2012-01-12 12:54:00     i     #5844     Updater     Subsystem started
2012-01-12 12:54:00     I     #5844     FrmSvc     Starting Subsystem 2012-01-12 12:54:00     I     #5844     Sched     >>--CSchedule::Start
2012-01-12 12:54:00     I     #5844     Sched     Glbs.szMyPlatform: WXPW:5:1:3
2012-01-12 12:54:00     I     #5844     Sched     All the tasks are successfully loaded from the file
2012-01-12 12:54:00     i     #5844     Sched     Scheduler is now running
2012-01-12 12:54:00     I     #5844     Sched     <<--CSchedule::Start
2012-01-12 12:54:00     I     #5844     FrmSvc     Starting Subsystem 2012-01-12 12:54:00     I     #5844     Agent     Subsystem starting...
2012-01-12 12:54:00     i     #5844     Agent     Generating Agent key pair...
2012-01-12 12:54:04     i     #5844     Agent     Generating Agent ID...
2012-01-12 12:54:04     I     #5844     SpiPkgr     Couldnt get value from registry for sequence number
2012-01-12 12:54:04     I     #5844     SpiPkgr     Specifying spipe 5.0 support in key package
2012-01-12 12:54:04     I     #5844     CSecPkg     Found request secret key
2012-01-12 12:54:04     I     #5844     CSecPkg     Request private key set successfully
2012-01-12 12:54:04     I     #2444     Agent     Agent communication thread started
2012-01-12 12:54:04     I     #5268     Agent     Agent event worker thread started
2012-01-12 12:54:04     I     #5844     Agent     Subsystem started
2012-01-12 12:54:04     i     #5568     Agent     Agent will connect to Server in randomized 10 minutes interval
2012-01-12 12:54:04     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 12:54:04     I     #5224     Agent     Agent Immediate Events worker thread started
2012-01-12 12:54:04     I     #5844     FrmSvc     Starting Subsystem 2012-01-12 12:54:04     I     #5568     Agent     Agent worker thread started
2012-01-12 12:54:04     i     #5568     Agent     Agent will connect to Server in : 8 minutes and 6 seconds
2012-01-12 12:54:04     I     #4244     LstnSvr     CAsyncSocket::StartListening (SOCK_STREAM) LISTENING... TRUE
2012-01-12 12:54:04     I     #4244     LstnSvr     ListenServer:: IPv6 is not enabled
2012-01-12 12:54:04     x     #5844     LstnSvr     Subsystem started
2012-01-12 12:54:04     I     #5844     FrmSvc     Service started
2012-01-12 12:54:14     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 12:54:14     I     #5232     Agent     Thread signal occurred
2012-01-12 12:54:14     I     #5232     Manage     Enforcing policies
2012-01-12 12:54:14     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 12:54:14     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 12:54:14     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 12:54:14     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 12:54:14     I     #5232     Agent     Enforcing policies
2012-01-12 12:54:14     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 12:54:14     I     #4244     LstnSvr     CHttpServer::StopListening - m_pListen->Close, SetHttpPortBound(FALSE)
2012-01-12 12:54:14     I     #2828     LstnSvr     WQIsEmpty - Entered m_csWQItemList critical section...
2012-01-12 12:54:14     I     #2828     LstnSvr     WQIsEmpty - Exited m_csWQItemList critical section...
2012-01-12 12:54:14     I     #4448     LstnSvr     WQIsEmpty - Entered m_csWQItemList critical section...
2012-01-12 12:54:14     I     #5632     LstnSvr     WQIsEmpty - Entered m_csWQItemList critical section...
2012-01-12 12:54:14     I     #5852     LstnSvr     WQIsEmpty - Entered m_csWQItemList critical section...
2012-01-12 12:54:14     I     #5852     LstnSvr     WQIsEmpty - Exited m_csWQItemList critical section...
2012-01-12 12:54:14     I     #5632     LstnSvr     WQIsEmpty - Exited m_csWQItemList critical section...
2012-01-12 12:54:14     I     #4448     LstnSvr     WQIsEmpty - Exited m_csWQItemList critical section...
2012-01-12 12:54:14     I     #4336     LstnSvr     WQIsEmpty - Entered m_csWQItemList critical section...
2012-01-12 12:54:14     I     #4336     LstnSvr     WQIsEmpty - Exited m_csWQItemList critical section...
2012-01-12 12:54:14     I     #5828     LstnSvr     WQIsEmpty - Entered m_csWQItemList critical section...
2012-01-12 12:54:14     I     #5828     LstnSvr     WQIsEmpty - Exited m_csWQItemList critical section...
2012-01-12 12:54:14     I     #2460     LstnSvr     WQIsEmpty - Entered m_csWQItemList critical section...
2012-01-12 12:54:14     I     #2460     LstnSvr     WQIsEmpty - Exited m_csWQItemList critical section...
2012-01-12 12:54:14     I     #4244     LstnSvr     CHttpServer::~CHttpServer
2012-01-12 12:54:14     x     #5232     LstnSvr     Subsystem stopped
2012-01-12 12:54:14     I     #4104     LstnSvr     CAsyncSocket::StartListening (SOCK_STREAM) LISTENING... TRUE
2012-01-12 12:54:14     I     #4104     LstnSvr     ListenServer:: IPv6 is not enabled
2012-01-12 12:54:14     I     #4104     LstnSvr     LstnSvr ListenServerSocket::SetUDPSocket socket     not created for  IPv6 support
2012-01-12 12:54:14     x     #5232     LstnSvr     Subsystem started
2012-01-12 12:54:14     I     #5232     Logging     Enforcing policies
2012-01-12 12:54:14     I     #5232     Manage     Enforcing policies
2012-01-12 12:54:14     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 12:54:14     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 12:54:14     I     #5232     UsrSpCt     Token not found. Will try to get it from shell
2012-01-12 12:54:14     I     #5232     UsrSpCt     Found shell token
2012-01-12 12:54:14     I     #5232     FrmSvc     User SID is S-1-5-21-2574617557-2435505302-2224428466-1531 and SessionID is 0
2012-01-12 12:54:14     I     #5232     UsrSpCt     Try to Launch UdaterUI Again
2012-01-12 12:54:14     I     #1840     FrmSvc     User SID is S-1-5-21-2574617557-2435505302-2224428466-1531 and SessionID is 0
2012-01-12 12:54:14     I     #5100     Logging     StartReadingMessages (\\.\mailslot\{76889C92-A0C0-46e3-A4E1-1D6A5439B8DD}00001500, 0x7f57, 4)
2012-01-12 12:54:14     I     #5100     Logging     - using empty 0
2012-01-12 12:54:14     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 12:54:14     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 12:54:14     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 12:54:14     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 12:59:14     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 12:59:14     I     #5232     Agent     Thread time-out occurred
2012-01-12 12:59:14     I     #5232     Manage     Enforcing policies
2012-01-12 12:59:14     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 12:59:14     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 12:59:14     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 12:59:14     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 12:59:14     I     #5232     Agent     Enforcing policies
2012-01-12 12:59:14     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 12:59:14     I     #5232     Logging     Enforcing policies
2012-01-12 12:59:14     I     #5232     Manage     Enforcing policies
2012-01-12 12:59:14     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 12:59:14     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 12:59:14     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 12:59:14     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 12:59:14     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 12:59:14     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 13:02:10     i     #5568     Agent     Agent started performing ASCI
2012-01-12 13:02:10     I     #5568     Agent     Collecting IP address using Internet Manager
2012-01-12 13:02:10     I     #5568     persite     Cache file location = C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\sitecache.bin
2012-01-12 13:02:10     I     #5568     persite     Cabundle file location = C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\cabundle.cer
2012-01-12 13:03:01     I     #5568     imsite     Found site name=ePO_HBSS-4-2010
2012-01-12 13:03:01     I     #5568     imsite     Found site name=ePO_HBSS-5-2011
2012-01-12 13:03:01     I     #5568     persite     Starting sorting of repositories using ping time
2012-01-12 13:03:01     I     #4188     naInet     HTTP Session initialized
2012-01-12 13:03:01     I     #4160     naInet     HTTP Session initialized
2012-01-12 13:03:01     I     #4160     imsite     Pinging SPIPE site = ePO_HBSS-5-2011
2012-01-12 13:03:01     I     #4188     imsite     Pinging SPIPE site = ePO_HBSS-4-2010
2012-01-12 13:03:01     I     #4160     imsite     IP address = 192.168.153.156
2012-01-12 13:03:01     I     #4188     imsite     IP address = 192.168.153.147
2012-01-12 13:03:01     I     #4160     ping     ICMP::Ping - Pinging 192.168.153.156 with a timeout of 30 seconds
2012-01-12 13:03:01     I     #4188     ping     ICMP::Ping - Pinging 192.168.153.147 with a timeout of 30 seconds
2012-01-12 13:04:14     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 13:04:14     I     #5232     Agent     Thread time-out occurred
2012-01-12 13:04:14     I     #5232     Manage     Enforcing policies
2012-01-12 13:04:14     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 13:04:14     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 13:04:14     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 13:04:14     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 13:04:14     I     #5232     Agent     Enforcing policies
2012-01-12 13:04:15     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 13:04:15     I     #5232     Logging     Enforcing policies
2012-01-12 13:04:15     I     #5232     Manage     Enforcing policies
2012-01-12 13:04:15     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 13:04:15     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 13:04:15     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 13:04:15     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 13:04:15     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 13:04:15     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 13:04:31     I     #4188     imsite     Ping using IP address failed.
2012-01-12 13:04:31     I     #4160     imsite     Ping using IP address failed.
2012-01-12 13:04:31     I     #4188     imsite     Site name = hbss-4-2010
2012-01-12 13:04:31     I     #4160     imsite     Site name = hbss-5-2011
2012-01-12 13:04:31     I     #4188     ping     ICMP::Ping - Pinging hbss-4-2010 with a timeout of 30 seconds
2012-01-12 13:04:31     I     #4160     ping     ICMP::Ping - Pinging hbss-5-2011 with a timeout of 30 seconds
2012-01-12 13:04:33     I     #4188     imsite     Ping using site name failed.
2012-01-12 13:04:33     I     #4188     imsite     Computer name = HBSS-4-2010
2012-01-12 13:04:33     I     #4188     ping     ICMP::Ping - Pinging HBSS-4-2010 with a timeout of 30 seconds
2012-01-12 13:04:33     I     #4160     imsite     Ping using site name failed.
2012-01-12 13:04:33     I     #4160     imsite     Computer name = HBSS-5-2011
2012-01-12 13:04:33     I     #4160     ping     ICMP::Ping - Pinging HBSS-5-2011 with a timeout of 30 seconds
2012-01-12 13:04:35     I     #4188     imsite     Ping using computer name failed.
2012-01-12 13:04:35     I     #4188     imsite     Connecting to site = ePO_HBSS-4-2010
2012-01-12 13:04:35     I     #4160     imsite     Ping using computer name failed.
2012-01-12 13:04:35     I     #4160     imsite     Connecting to site = ePO_HBSS-5-2011
2012-01-12 13:04:56     I     #4160     naInet     Unable to connect to 192.168.153.156 on port 443.
2012-01-12 13:04:56     I     #4188     naInet     Unable to connect to 192.168.153.147 on port 443.
2012-01-12 13:04:58     I     #4160     naInet     Unable to connect to hbss-5-2011 on port 443.
2012-01-12 13:04:58     I     #4188     naInet     Unable to connect to hbss-4-2010 on port 443.
2012-01-12 13:05:01     I     #4160     naInet     Unable to connect to HBSS-5-2011 on port 443.
2012-01-12 13:05:01     I     #4188     naInet     Unable to connect to HBSS-4-2010 on port 443.
2012-01-12 13:05:01     I     #4160     imsite     Failed to connect to site ePO_HBSS-5-2011
2012-01-12 13:05:01     I     #4188     imsite     Failed to connect to site ePO_HBSS-4-2010
2012-01-12 13:05:01     I     #4160     imsite     Delay = 65535 (in millisecs)
2012-01-12 13:05:01     I     #4188     imsite     Delay = 65535 (in millisecs)
2012-01-12 13:05:01     I     #5568     persite     Sorting of repositories finished successfully. Total number of repositories sorted:2
2012-01-12 13:05:01     I     #5568     naInet     HTTP Session initialized
2012-01-12 13:05:01     I     #5568     imsite     Connecting to site: 192.168.153.147 on port: 443
2012-01-12 13:05:22     I     #5568     imsite     Did not connect to Real site: 192.168.153.147 on port: 443
2012-01-12 13:05:22     I     #5568     imsite     Connecting to site: hbss-4-2010 on port: 443
2012-01-12 13:05:24     I     #5568     imsite     Did not connect to Real site: hbss-4-2010 on port: 443
2012-01-12 13:05:24     I     #5568     imsite     Connecting to site: HBSS-4-2010 on port: 443
2012-01-12 13:05:26     I     #5568     imsite     Did not connect to Real site: HBSS-4-2010 on port: 443
2012-01-12 13:05:26     I     #5568     naInet     HTTP Session initialized
2012-01-12 13:05:26     I     #5568     imsite     Connecting to site: 192.168.153.156 on port: 443
2012-01-12 13:05:47     I     #5568     imsite     Did not connect to Real site: 192.168.153.156 on port: 443
2012-01-12 13:05:47     I     #5568     imsite     Connecting to site: hbss-5-2011 on port: 443
2012-01-12 13:05:49     I     #5568     imsite     Did not connect to Real site: hbss-5-2011 on port: 443
2012-01-12 13:05:49     I     #5568     imsite     Connecting to site: HBSS-5-2011 on port: 443
2012-01-12 13:05:51     I     #5568     imsite     Did not connect to Real site: HBSS-5-2011 on port: 443
2012-01-12 13:05:51     I     #5568     naInet     HTTP Session closed
2012-01-12 13:05:51     I     #5568     naInet     HTTP Session closed
2012-01-12 13:05:51     I     #5568     Agent     ePO server is not reachable. Trying to get IP address from registry
2012-01-12 13:05:51     I     #5568     Agent     IP address not found in the registry
2012-01-12 13:05:51     I     #5568     Agent     CAgentWork::IsMacAddressComputerNameChanged priority=-2
2012-01-12 13:05:51     i     #5568     Agent     Checking MAC address...
2012-01-12 13:05:52     I     #5568     Agent     Sending Agent public key to ePO Server
2012-01-12 13:05:52     I     #2444     Agent     Started processing a package.. 
2012-01-12 13:05:52     I     #2444     Manage     Collecting Properties
2012-01-12 13:05:52     I     #2444     Manage     CEnforceProperties::LoadPropFiles() - Properties file not found, creating new
2012-01-12 13:05:52     i     #2444     Manage     Collecting Properties
2012-01-12 13:05:52     I     #2444     Agent     Preparing Agent Key Package
2012-01-12 13:05:52     I     #2444     Agent     Collecting IP address using Internet Manager
2012-01-12 13:06:43     I     #2444     naInet     HTTP Session initialized
2012-01-12 13:06:43     I     #2444     imsite     Connecting to site: 192.168.153.147 on port: 443
2012-01-12 13:07:04     I     #2444     imsite     Did not connect to Real site: 192.168.153.147 on port: 443
2012-01-12 13:07:04     I     #2444     imsite     Connecting to site: hbss-4-2010 on port: 443
2012-01-12 13:07:06     I     #2444     imsite     Did not connect to Real site: hbss-4-2010 on port: 443
2012-01-12 13:07:06     I     #2444     imsite     Connecting to site: HBSS-4-2010 on port: 443
2012-01-12 13:07:09     I     #2444     imsite     Did not connect to Real site: HBSS-4-2010 on port: 443
2012-01-12 13:07:09     I     #2444     naInet     HTTP Session initialized
2012-01-12 13:07:09     I     #2444     imsite     Connecting to site: 192.168.153.156 on port: 443
2012-01-12 13:07:29     I     #2444     imsite     Did not connect to Real site: 192.168.153.156 on port: 443
2012-01-12 13:07:29     I     #2444     imsite     Connecting to site: hbss-5-2011 on port: 443
2012-01-12 13:07:32     I     #2444     imsite     Did not connect to Real site: hbss-5-2011 on port: 443
2012-01-12 13:07:32     I     #2444     imsite     Connecting to site: HBSS-5-2011 on port: 443
2012-01-12 13:07:34     I     #2444     imsite     Did not connect to Real site: HBSS-5-2011 on port: 443
2012-01-12 13:07:34     I     #2444     naInet     HTTP Session closed
2012-01-12 13:07:34     I     #2444     naInet     HTTP Session closed
2012-01-12 13:07:34     I     #2444     Agent     ePO server is not reachable. Trying to get IP address from registry
2012-01-12 13:07:34     I     #2444     Agent     IP address not found in the registry
2012-01-12 13:07:34     I     #2444     Datastore     Did not find setting AssignmentList in section Policy for software ID PolicyRoot
2012-01-12 13:07:34     I     #2444     Datastore     Did not find setting AssignmentList in section Policy for software ID PolicyRoot
2012-01-12 13:07:34     I     #2444     Datastore     Did not find setting AssignmentList in section Policy for software ID PolicyRoot
2012-01-12 13:07:34     I     #2444     SpiPkgr     Using sequence number 1
2012-01-12 13:07:34     i     #2444     Agent     Agent communication session started
2012-01-12 13:07:34     I     #2444     Agent     Package type is AgentPubKey
2012-01-12 13:07:34     i     #2444     Agent     Agent is connecting to ePO server
2012-01-12 13:08:25     e     #2444     Agent     Agent failed to communicate with ePO Server
2012-01-12 13:08:25     i     #2444     Agent     Agent communication session closed
2012-01-12 13:08:25     I     #2444     Agent     Agent communication failed, result=-2400
2012-01-12 13:08:25     I     #2444     Agent     Exponential retry in 120 seconds, error=-2400(Unable to connect to ePO Server)
2012-01-12 13:08:25     i     #2444     Agent     Agent will connect to the ePO Server in 2 minutes and 0 seconds.
2012-01-12 13:09:15     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 13:09:15     I     #5232     Agent     Thread time-out occurred
2012-01-12 13:09:15     I     #5232     Manage     Enforcing policies
2012-01-12 13:09:15     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 13:09:15     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 13:09:15     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 13:09:15     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 13:09:15     I     #5232     Agent     Enforcing policies
2012-01-12 13:09:15     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 13:09:15     I     #5232     Logging     Enforcing policies
2012-01-12 13:09:15     I     #5232     Manage     Enforcing policies
2012-01-12 13:09:15     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 13:09:15     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 13:09:15     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 13:09:15     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 13:09:15     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 13:09:15     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 13:10:25     i     #5568     Agent     Agent started performing ASCI
2012-01-12 13:10:25     I     #5568     Agent     Collecting Properties
2012-01-12 13:10:25     I     #5568     Agent     Collecting IP address using Internet Manager
2012-01-12 13:11:12     I     #5568     naInet     HTTP Session initialized
2012-01-12 13:11:12     I     #5568     imsite     Connecting to site: 192.168.153.147 on port: 443
2012-01-12 13:11:32     I     #5568     imsite     Did not connect to Real site: 192.168.153.147 on port: 443
2012-01-12 13:11:32     I     #5568     imsite     Connecting to site: hbss-4-2010 on port: 443
2012-01-12 13:11:34     I     #5568     imsite     Did not connect to Real site: hbss-4-2010 on port: 443
2012-01-12 13:11:34     I     #5568     imsite     Connecting to site: HBSS-4-2010 on port: 443
2012-01-12 13:11:36     I     #5568     imsite     Did not connect to Real site: HBSS-4-2010 on port: 443
2012-01-12 13:11:36     I     #5568     naInet     HTTP Session initialized
2012-01-12 13:11:36     I     #5568     imsite     Connecting to site: 192.168.153.156 on port: 443
2012-01-12 13:11:55     I     #5568     imsite     Did not connect to Real site: 192.168.153.156 on port: 443
2012-01-12 13:11:55     I     #5568     imsite     Connecting to site: hbss-5-2011 on port: 443
2012-01-12 13:11:57     I     #5568     imsite     Did not connect to Real site: hbss-5-2011 on port: 443
2012-01-12 13:11:57     I     #5568     imsite     Connecting to site: HBSS-5-2011 on port: 443
2012-01-12 13:11:59     I     #5568     imsite     Did not connect to Real site: HBSS-5-2011 on port: 443
2012-01-12 13:11:59     I     #5568     naInet     HTTP Session closed
2012-01-12 13:11:59     I     #5568     naInet     HTTP Session closed
2012-01-12 13:11:59     I     #5568     Agent     ePO server is not reachable. Trying to get IP address from registry
2012-01-12 13:11:59     I     #5568     Agent     IP address not found in the registry
2012-01-12 13:11:59     I     #5568     Manage     Collecting Properties
2012-01-12 13:11:59     I     #5568     Manage     CEnforceProperties::LoadPropFiles() - Properties file not found, creating new
2012-01-12 13:11:59     i     #5568     Manage     Collecting Properties
2012-01-12 13:11:59     I     #5568     Agent     Agent is sending properties version to the ePO Server
2012-01-12 13:11:59     I     #5568     Agent     Forwarding all events
2012-01-12 13:11:59     I     #2444     Agent     Started processing a package.. 
2012-01-12 13:11:59     I     #5568     Agent     ASCI is not done yet ...Please wait for ASCI!
2012-01-12 13:11:59     I     #2444     Agent     Preparing Props Version Package
2012-01-12 13:11:59     I     #2444     Datastore     Did not find setting AssignmentList in section Policy for software ID PolicyRoot
2012-01-12 13:11:59     I     #2444     Datastore     Did not find setting AssignmentList in section Policy for software ID PolicyRoot
2012-01-12 13:11:59     I     #2444     Datastore     Did not find setting AssignmentList in section Policy for software ID PolicyRoot
2012-01-12 13:11:59     I     #2444     Agent     Collecting IP address using Internet Manager
2012-01-12 13:12:40     I     #2444     naInet     HTTP Session initialized
2012-01-12 13:12:40     I     #2444     imsite     Connecting to site: 192.168.153.147 on port: 443
2012-01-12 13:12:40     I     #2444     imsite     Did not connect to Real site: 192.168.153.147 on port: 443
2012-01-12 13:12:40     I     #2444     imsite     Connecting to site: hbss-4-2010 on port: 443
2012-01-12 13:12:42     I     #2444     imsite     Did not connect to Real site: hbss-4-2010 on port: 443
2012-01-12 13:12:42     I     #2444     imsite     Connecting to site: HBSS-4-2010 on port: 443
2012-01-12 13:12:44     I     #2444     imsite     Did not connect to Real site: HBSS-4-2010 on port: 443
2012-01-12 13:12:44     I     #2444     naInet     HTTP Session initialized
2012-01-12 13:12:44     I     #2444     imsite     Connecting to site: 192.168.153.156 on port: 443
2012-01-12 13:12:44     I     #2444     imsite     Did not connect to Real site: 192.168.153.156 on port: 443
2012-01-12 13:12:44     I     #2444     imsite     Connecting to site: hbss-5-2011 on port: 443
2012-01-12 13:12:47     I     #2444     imsite     Did not connect to Real site: hbss-5-2011 on port: 443
2012-01-12 13:12:47     I     #2444     imsite     Connecting to site: HBSS-5-2011 on port: 443
2012-01-12 13:12:49     I     #2444     imsite     Did not connect to Real site: HBSS-5-2011 on port: 443
2012-01-12 13:12:49     I     #2444     naInet     HTTP Session closed
2012-01-12 13:12:49     I     #2444     naInet     HTTP Session closed
2012-01-12 13:12:49     I     #2444     Agent     ePO server is not reachable. Trying to get IP address from registry
2012-01-12 13:12:49     I     #2444     Agent     IP address not found in the registry
2012-01-12 13:12:49     I     #2444     Agent     Agent communication failed, result=-2147467259
2012-01-12 13:14:02     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 13:14:02     I     #5232     Agent     Thread time-out occurred
2012-01-12 13:14:02     I     #5232     Manage     Enforcing policies
2012-01-12 13:14:02     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 13:14:02     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 13:14:02     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 13:14:02     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 13:14:02     I     #5232     Agent     Enforcing policies
2012-01-12 13:14:02     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 13:14:02     I     #5232     Logging     Enforcing policies
2012-01-12 13:14:02     I     #5232     Manage     Enforcing policies
2012-01-12 13:14:02     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 13:14:02     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 13:14:02     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 13:14:02     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 13:14:02     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 13:14:02     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 13:18:45     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 13:18:45     I     #5232     Agent     Thread time-out occurred
2012-01-12 13:18:45     I     #5232     Manage     Enforcing policies
2012-01-12 13:18:45     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 13:18:45     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 13:18:45     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 13:18:45     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 13:18:45     I     #5232     Agent     Enforcing policies
2012-01-12 13:18:45     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 13:18:45     I     #5232     Logging     Enforcing policies
2012-01-12 13:18:45     I     #5232     Manage     Enforcing policies
2012-01-12 13:18:45     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 13:18:45     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 13:18:45     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 13:18:45     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 13:18:45     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 13:18:45     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 13:23:40     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 13:23:40     I     #5232     Agent     Thread time-out occurred
2012-01-12 13:23:40     I     #5232     Manage     Enforcing policies
2012-01-12 13:23:40     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 13:23:40     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 13:23:40     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 13:23:40     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 13:23:40     I     #5232     Agent     Enforcing policies
2012-01-12 13:23:40     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 13:23:40     I     #5232     Logging     Enforcing policies
2012-01-12 13:23:40     I     #5232     Manage     Enforcing policies
2012-01-12 13:23:40     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 13:23:40     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 13:23:40     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 13:23:40     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 13:23:40     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 13:23:40     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 13:28:38     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 13:28:38     I     #5232     Agent     Thread time-out occurred
2012-01-12 13:28:38     I     #5232     Manage     Enforcing policies
2012-01-12 13:28:38     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 13:28:38     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 13:28:38     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 13:28:38     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 13:28:38     I     #5232     Agent     Enforcing policies
2012-01-12 13:28:38     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 13:28:38     I     #5232     Logging     Enforcing policies
2012-01-12 13:28:38     I     #5232     Manage     Enforcing policies
2012-01-12 13:28:38     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 13:28:38     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 13:28:38     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 13:28:38     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 13:28:38     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 13:28:38     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 13:33:37     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 13:33:37     I     #5232     Agent     Thread time-out occurred
2012-01-12 13:33:37     I     #5232     Manage     Enforcing policies
2012-01-12 13:33:37     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 13:33:37     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 13:33:37     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 13:33:37     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 13:33:37     I     #5232     Agent     Enforcing policies
2012-01-12 13:33:37     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 13:33:37     I     #5232     Logging     Enforcing policies
2012-01-12 13:33:37     I     #5232     Manage     Enforcing policies
2012-01-12 13:33:37     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 13:33:37     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 13:33:37     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 13:33:37     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 13:33:37     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 13:33:37     i     #5232     Agent     Next policy enforcement in 5 minutes
2012-01-12 13:38:37     i     #5232     Agent     Agent Started Enforcing policies
2012-01-12 13:38:37     I     #5232     Agent     Thread time-out occurred
2012-01-12 13:38:37     I     #5232     Manage     Enforcing policies
2012-01-12 13:38:37     i     #5232     Manage     Enforcing Policies for EPOAGENT3000META
2012-01-12 13:38:37     i     #5232     Manage     Enforcing Policies for EPOAGENT3000
2012-01-12 13:38:37     i     #5232     Manage     Enforcing Policies for McAfee Agent
2012-01-12 13:38:37     I     #5232     Agent     CePOAgent::EnforcePolicy priority=-2
2012-01-12 13:38:37     I     #5232     Agent     Enforcing policies
2012-01-12 13:38:37     I     #5232     LstnSvr     Enforcing Policies
2012-01-12 13:38:37     I     #5232     Logging     Enforcing policies
2012-01-12 13:38:37     I     #5232     Manage     Enforcing policies
2012-01-12 13:38:37     I     #5232     Datastore     Did not find setting LicenseKey in section EPOAGENT3000META for software ID EPOAGENT3000META
2012-01-12 13:38:37     I     #5232     UsrSpCt     Enforcing policies
2012-01-12 13:38:37     I     #5232     Sched     >>--CSchedule::EnforcePolicy
2012-01-12 13:38:37     I     #5232     Sched     <<--CSchedule::EnforcePolicy
2012-01-12 13:38:37     i     #5232     Agent     Agent finished Enforcing policies
2012-01-12 13:38:37     i     #5232     Agent     Next policy enforcement in 5 minutes

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Message 8 of 9
‎01-12-2012 11:07 AM

Re: Failed to determine host IP address when pinging a client

This looks like a straigh-forward connection issue:

2012-01-12 13:06:43     I     #2444     imsite     Connecting to site: 192.168.153.147 on port: 443

2012-01-12 13:07:04     I     #2444     imsite     Did not connect to Real site: 192.168.153.147 on port: 443

2012-01-12 13:07:04     I     #2444     imsite     Connecting to site: hbss-4-2010 on port: 443

2012-01-12 13:07:06     I     #2444     imsite     Did not connect to Real site: hbss-4-2010 on port: 443

2012-01-12 13:07:06     I     #2444     imsite     Connecting to site: HBSS-4-2010 on port: 443

2012-01-12 13:07:09     I     #2444     imsite     Did not connect to Real site: HBSS-4-2010 on port: 443

2012-01-12 13:07:09     I     #2444     naInet     HTTP Session initialized

2012-01-12 13:07:09     I     #2444     imsite     Connecting to site: 192.168.153.156 on port: 443

2012-01-12 13:07:29     I     #2444     imsite     Did not connect to Real site: 192.168.153.156 on port: 443

2012-01-12 13:07:29     I     #2444     imsite     Connecting to site: hbss-5-2011 on port: 443

2012-01-12 13:07:32     I     #2444     imsite     Did not connect to Real site: hbss-5-2011 on port: 443

2012-01-12 13:07:32     I     #2444     imsite     Connecting to site: HBSS-5-2011 on port: 443

2012-01-12 13:07:34     I     #2444     imsite     Did not connect to Real site: HBSS-5-2011 on port: 443

Some possibilities:

  • 192.168.153.147 is not the correct IP for your ePO server
  • No route exists between the client and the ePO server (perhaps they are on a different NAT)
  • A firewall is blocking access to port 443 on the ePO server
  • The ePO server is not listening on port 443 (check with "netstat -anb"...perhaps the ePO server service is not started)

If you notice we try the IP, then the name (HBSS-5-2011) and the agent was unable to establish a connection on port 443 on either.

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Message 9 of 9
‎01-12-2012 11:15 AM

Re: Failed to determine host IP address when pinging a client

I think it's because they are on different NATs. As I mentioned, I am total beginner, so I really don't know how to resolve this.

Both machines are XP.

Thank you very much for taking the time to help me.

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