I have problem to stop and frminst /forceuninstall McAfee FrameworkService

[Former Member]

Hi to all

I would like to deinstall the "Protection Pilot" from the Server 2003 R2/SP2.
The Problem I think it deinstall only 50% of the whole product.
In sevices.msc I found the McAfeeFrameworkService, I can't stop, deactivate and change anything. I receive a error:

Error 5: Access denied

In "Software" I found nothing about "McAfee" to deinstall.
The McAfee Removaltool MCPR.exe from the Homepage didn't work.
I receive a error:

---------------------------
Please exit the session.
---------------------------
McAfee Enterprise software detected.
Cannot continue. Please contact McAfee Technical Support.
---------------------------
OK
---------------------------

How I can deinstall completely the Protection Pilot.
McAfee Helpdesk can't gave me any support because the licence expired 2 day's ago.
I'm here and try for 2 day's to solve the problem without success, this makes me allot of stress.
I'm appreciate any help, maybe could gave me someone here a idee how I can fix it!
Thank you very much in advance!

Namaste
Elena

[Former Member]

Hi,
have you under access protection unchecked prevent mcafee services from being stopped?

[Former Member]

For the first hi Alexander and thank you for your replay.
Where I need to change that.
I can't start McAfee anymore, I thing the Protection Pilot is deinstalled but not dependet applications/plugins/stuff. 😉

So long
Elena

[Former Member]

Hm no clue then sorry.

when u run VSE 8.5 here are instructions to manually remove it
https://kc.mcafee.com/corporate/index?page=content&id=KB50602

[Former Member]

Hi,

Please provide info on which McAfee products are still installed on this machine !

Understand that the framework.exe is the McAfee agent, if you remove it, you won't be able to configure this machine through epo !
Then, if you still have Viruscan on thie machine, Viruscan is usually configured to protect the agent from "accidental" removal.

The best thing would be to set up a task on the ePO server to remove the agent and any other products you want to remove. But remove the agent as last item!

yours
Serge