Issues with McAfee ePO agent not installing correct on Linux hosts.

[User88577815]

Issues with McAfee ePO agent not installing correctly on Linux hosts. Error messages technicians are receiving is "A higher version of the agent is already installed. Installation cannot continue" when attempting to install a new agent. They have attempted to uninstall the agent and install a new one. This is the error they're receiving.

[JochenMueller]

Which distribution / OS do you have the issue on and how did they uninstall the Agent? Is there any other product deployed like Endpoint Security?

https://docs.trellix.com/bundle/agent-5.7.x-installation-guide/page/GUID-8DDD421C-8CED-4CDE-8E2B-2A3...

https://docs.trellix.com/bundle/agent_35_dg/page/UUID-08357b37-554b-a915-183c-213203a0dbef.html

To uninstall Endpoint Security Agent software version ADD Software Release on your Linux endpoint, you must first determine which uninstall option to use based on the file type you used to install the agent software on your Linux endpoint.

Run the command for your operating system, providing root credentials when requested.

RHEL, CentOS, Amazon Linux AMI, and SUSE Linux
rpm -e MFEcma
rpm -e MFErt

Ubuntu
dpkg --remove MFEcma
dpkg --remove MFErt

CAUTION: Run the commands in the listed order.

On ePO, select Menu → Systems → System Tree, then select the systems where you uninstalled Agent.
From the Actions drop-down list, select Directory Management, then select Delete from the submenu.