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Talos
Level 8
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Message 1 of 4
‎06-02-2023 04:48 AM

MER Tool does not sanitize correctly

Hi, 

We have issues with ePO Update 14 and have been asked to raise a ticket... I know we will be asked to send a MER so I have just run the latest version of the tool with the sanitize option. I can see its removed IPs and the ePO server hostname but I can still see our FQDN and other hostnames in the log files... We cannot export any system specific data from our environment  so I am stuck.   

Is this a known issue with the MER tool? 

 

Thanks.

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3 Replies
Pravas
Employee
Employee
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Message 2 of 4
‎06-05-2023 01:06 AM

Re: MER Tool does not sanitize correctly

Hi @Talos ,

Thank you for posting in community. Could you please let us know which logs contain hostnames?

Thanks

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Talos
Level 8
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Message 3 of 4
‎06-05-2023 03:05 AM

Re: MER Tool does not sanitize correctly

Hi, 

I don't have access to this MER currently but I found hostnames and the FQDN in multiple files including the server_servname.log which also had connecting agent hostnames in it. 

 

I did see IP addresses had be replaced so the sanitize switch was definitely used. I am sure I have used past versions of this tool which did sanitize correctly.  

Thanks

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cdinet
Employee
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Message 4 of 4
‎06-05-2023 07:49 AM

Re: MER Tool does not sanitize correctly

Let me check on that for you.  I will get back to you.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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