McAfee Agent Service High CPU

[mlajoie]

We're starting to get reports that agent 5.6.6 is consuming a lot of CPU, upwards of 100%.  When that happens, the machine basically becomes unusable.

We have extension 5.6.6.104 and agent version 5.6.6.232.  Windows 10.  We're seeeing it more on machines that have 2 cores.  We didn't have the issue with prior versions.

Please advise.

[jogvan]

We have 5K Windows 10 with McAfee Agent 5.6.6.232 and no CPU issue

[rackroyd]

Hi,

First thing would be to check exactly which process(es) or services are consuming the high cpu.

Then see if that relates to a recent task execution, policy change or other upgrade/installation that may have occurred when this was first observed. 

If it is not immediately clear then consider calling into support for more detailed review.

Hth

[cdinet]

You also want to check to see if this occurs during an update or during policy enforcement.  The typical cause of that is during policy enforcement when it is processing a very large policy file.  In programdata\mcafee\agent\db, what is the size of the mapolicy.db file?