McAfee EPO 5.9.1 showing PA extension as incompatible even when its compatible

[haaris]

Hi,

In new EPO server 5.9.1 when we trying to check-in PA extension 6.2.2.148 or 6.2.2.161 its hsowing error as these extensions are incompatible with current version of EPO.However,when we check the mcafee document for product supported its showing as below

Policy Auditor (PA)	6.2.2	AUENGINEMETA	6.2.2.148	Benchmark Editor Content Distributor
6.2.2	BenchmarkEditor	6.2.2.148	Benchmark Editor
6.2.2	Findings	6.2.2.148	Findings
6.2.2	PACore	6.2.2.148	PACore
6.2.2	PARollup	6.2.2.148	PARollup
6.2.2	PolicyAuditor	6.2.2.148	Policy Auditor

The product compatibility list is upto date and enabled.Even we tried to disable it and import manually xml file for product compatiiblity list but still giving same error.

Any idea why we are seeing this error evne when its compatible with new version of EPO.

Any help will be highly appreciated

[Hawkmoon]

Hi haaris,

Can you call support please and ask the PA team to review the PA details in the 'ProductCompatibilityList.xml', it shows a minimum requirement for a higher build than the one being offered to ePO.

From the 'ProductCompatibilityList.xml'.

<extension name="PolicyAuditor" display="Policy Auditor">
<version ver="[1.0,6.2.0.188)">
<epoInfo ver="[5.0.0,5.9.1)" needs="6.2.0.188">block</epoInfo>
<epoInfo ver="[5.9.1,5.10.0)" needs="6.2.2.171">block</epoInfo>
<epoInfo ver="[5.10.0,)" needs="6.4.0.173">block</epoInfo>
</version>

fyi:
The file can be viewed/collected from here: 

ProductCompatibilityList.xml

[cdinet]

Please refer to KB72961

ePO server support with PA 6.0 extension

	PA 6.4.2	PA 6.4.1	PA 6.4	PA 6.3	PA 6.2.2	PA 6.2	PA 6.0
ePO 5.10.x	Yes	Yes	Yes	No	No	No	No
ePO 5.9.x	Yes	Yes	Yes	Yes 2	Yes 2, 3	No	No
ePO 5.3.x	Yes	Yes	Yes	Yes 1	Yes 1	Yes	No
ePO 5.2.x	No	No	No	No	No	Yes	No
ePO 5.1.x	No	No	No	No	No	Yes	No

¹ Minimum ePO version support for PA 6.2.2 is 5.3.1 Build 188.
² IMPORTANT: An upgrade to ePO 5.9 requires that older versions of the PA extension be uninstalled before the upgrade. If you upgrade from ePO 5.3.1, you can upgrade to PA 6.2.2 before the ePO upgrade, instead of uninstalling the old version.
After the upgrade to ePO 5.9 is complete, install Policy Auditor 6.2.2.
³ Minimum version of PA required for ePO 5.9.1 is 6.2.2 build 171.

[haaris · Accepted solution]

Hi @cdinet,

Thanks for the info.When I got the errro I checked in 6.4 extension to avoid any further issue.Actually when I checked few weeks ago compatible PA version was 6.2.2.148 and I was installing extension above to that version.Maybe the compatibility list was different at that time. But it’s ok now for me as I am now using extension 6.4

[cdinet]

Good deal, glad you got it fixed.