Mcafee Epo 5.10.0 update 13

[KRosier]

When I try to update a module, I get a error as below. I am working updating my modules then our server to update 15. I did search for the board but having an issue nailing down what is the problem with our server. 

2/27/23 3:09:00 PM	Failed to get lock on repository.
2/27/23 3:09:00 PM	Downloading the following 5 components:
2/27/23 3:09:00 PM	Trellix Agent Extension (5.7.8 Hotfix1) (type EXTENSION) - file name=EPOAGENTMETA_32697.zip
2/27/23 3:09:00 PM	McAfee Agent for MAC OSX (5.7.7 RTW) (type PACKAGE) - file name=EPOAGENT3700MACX_32072.zip
2/27/23 3:09:00 PM	Trellix Agent for Windows (5.7.8 RTW) (type PACKAGE) - file name=EPOAGENT3000_32562.zip
2/27/23 3:09:00 PM	Trellix Agent for LINUX (5.7.8 RTW) (type PACKAGE) - file name=EPOAGENT3700LYNX_32563.zip
2/27/23 3:09:00 PM	ePO Agent Key Updater (type PACKAGE) - file name=EPOAGENT3000META_32566.zip
2/27/23 3:09:00 PM	Failed to get the list of URLs to download. This is usually an error on the McAfee server. Try again later.
2/27/23 3:09:00 PM	Completed: Check In Components (Failed to get the list of URLs to download. This is usually an error on the McAfee server. Try again later.)

the source is using. 

McAfeeHttp

HttpSite

update.nai.com/Products/CommonUpdater

[KRosier]

When I do a refresh on the Software Catalog I get:

2/27/23 3:53:19 PM	Started: Download Software Product List
2/27/23 3:53:19 PM	Started: Update Product Compatibility List Subtask
2/27/23 3:53:20 PM	Failed: Update Product Compatibility List Subtask (No updates to the list of compatible products occurred. Enforcement of existing list continues.)
2/27/23 3:53:20 PM	Downloading product list.
2/27/23 3:53:20 PM	Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp.
2/27/23 3:53:20 PM	Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp.
2/27/23 3:53:20 PM	Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. An error occurred connecting to the server (12152).
2/27/23 3:53:20 PM	Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. An error occurred connecting to the server (12152).
2/27/23 3:53:20 PM	Failed to connect to the Software Catalog server.
2/27/23 3:53:20 PM	Downloading Translation Strings
2/27/23 3:53:20 PM	Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp.
2/27/23 3:53:20 PM	Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\product_strings.xml.tmp. An error occurred connecting to the server (12152).
2/27/23 3:53:20 PM	Failed to connect to the Software Catalog server.

[cdinet · Accepted solution]

Does the log show it going to epo.trellix.com or epo.mcafee.com for the product compatibility list?  KB95905 has script to update the url to trellix.com.  Try that first.  You also don't have to go to 13 before 15, as the updates are cumulative.

[KRosier]

I did the command and was able to check in the software catalog but now I am getting this message. 

2/28/23 1:10:44 PMStarted: Check In Components2/28/23 1:10:44 PMFailed to get lock on repository2/28/23 1:10:44 PMDownloading the following 5 components:2/28/23 1:10:44 PMTrellix Agent Extension (5.7.8 Hotfix1) (type EXTENSION) - file name=EPOAGENTMETA_32697.zip2/28/23 1:10:44 PMMcAfee Agent for MAC OSX (5.7.7 RTW) (type PACKAGE) - file name=EPOAGENT3700MACX_32072.zip2/28/23 1:10:44 PMTrellix Agent for Windows (5.7.8 RTW) (type PACKAGE) - file name=EPOAGENT3000_32562.zip2/28/23 1:10:44 PMTrellix Agent for LINUX (5.7.8 RTW) (type PACKAGE) - file name=EPOAGENT3700LYNX_32563.zip2/28/23 1:10:44 PMePO Agent Key Updater (type PACKAGE) - file name=EPOAGENT3000META_32566.zip2/28/23 1:10:45 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENTMETA_32697.zip.2/28/23 1:10:45 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENT3700LYNX_32563.zip.2/28/23 1:10:45 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENT3000_32562.zip.2/28/23 1:10:45 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENT3700MACX_32072.zip.2/28/23 1:10:46 PMSuccessfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENTMETA_32697.zip.2/28/23 1:10:46 PMDownloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENT3000META_32566.zip.2/28/23 1:10:46 PMSuccessfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENT3000META_32566.zip.2/28/23 1:10:48 PMSuccessfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENT3000_32562.zip.2/28/23 1:10:49 PMSuccessfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENT3700MACX_32072.zip.2/28/23 1:10:52 PMSuccessfully downloaded file C:\PROGRA~2\McAfee\EPOLIC~1\DB\SoftwareManager\3967\5.7\EPOAGENT3700LYNX_32563.zip.2/28/23 1:10:52 PMFailed to get lock on repository2/28/23 1:10:53 PMCompleted: Check In Components (The components failed to check in.)

[cdinet]

Failed to get a lock on repository indicates some repository task is running, even if you may not see it.  That would include pull task, replication, checking in any component.  If you don't see anything running in server task log, then turn off all epo services and do not kill the tomcat process when it takes a long time to stop.  Let it stop on its own, no matter how long it takes.  Then restart services and see if you have same error.

[KRosier]

I just restarted the server, but there was no change. Do I still need to go through the services

[cdinet]

The purpose of stopping the services vs rebooting is to allow tomcat to close cleanly.  When tomcat gets a stop command, it has to close out existing connections and transactions and that might take a little time.  So if there are tasks pending termination or hung, some tasks running a very long time, that can clean up those threads.  A reboot doesn't wait on the process to close on its own.