OS Type "Unknown" after pushing out latest Agent (5.7.6.251) to Domain Controllers

[Andrew_]

Updating  McAfee Agent from version 5.7.5.504 to 5.7.6.251. Pushed out the agent to a number of Server versions (2012 R2, 2016 and 2019) all seemed to be ok, but after looking at the OS type on individual systems (All Domain Controllers!) the OS Type on the previous agent version listed it as (e.g) Windows Server 2016 Standard. On the new version it now says OS Type: Unknown

This has affected servers in a cloud environment and also an on prem server environment, but only seems to affect Domain Controllers.

Anyone else had this issue?

It looks like a bug to me.

[cdinet]

Please open a ticket with us, as we will need to decrypt the MA db files to see what it is sending to epo and go from there.

[cheetah]

Hello all.

I have a customer here who has the same phenomenon.
Have you found a solution to the problem here in this case?
What was the procedure here?

[Revilo_24]

Hello,

we are experiencing the same issue on all of our DC's. Going to open a support case 

[cdinet]

Please send me the SR number in private chat when you do.

[rlrenne]

We are seeing the same thing on Server 2019 Doman Controllers.  Any solution yet?

[cdinet]

https://kc.mcafee.com/corporate/index?page=content&id=KB95568

You will need to open ticket for hotfix.