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Illia
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RSD extension doesn't work (HELP)

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Perhaps someone can tell me how to solve the problem. After the ePO update, the RSD extension disappeared. It is in the list of extensions, but nowhere else, that is, I cannot work with it. How can this be fixed? If I reinstall the extension, will all my previous settings, exceptions, etc. disappear?

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cdinet
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Message 7 of 9

Re: RSD extension doesn't work (HELP)

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If those files are missing, that would indicate that either somehow they were accidentally removed or extension is not checked in.  Those are required for the extension to load.  You can remove the rsd extension if it shows installed and reinstall it, after backing everything up and exporting your policies and assignments.  You can look at one of the other xml's under server\conf\catalina\localhost to see what it would contain.  Basically a line or 2 with product version listed.  I don't think the newer rsd extension uses rsdsensor, just rsd.xml.

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Illia
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Message 8 of 9

Re: RSD extension doesn't work (HELP)

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thanks, we just create a new file and add version in this file. now it's work

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Re: RSD extension doesn't work (HELP)

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Hi,

 

This might be the same issue I had after upgrading the extension.

 

For me it was only that an XML was not updated, to reflect the correct version.

First verify that you have the same versions of rsd in all three of theese:

File/path:

<Installed Dir>:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\extensions\installed\rsd\[your version]

extension.properties = extension.version = [your version]

<Installed Dir>:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\conf\Catalina\localhost\

rsd.xml; rsdsensor.xml 

DB Query:

Select * from OrionExtensions

Name: rsd;Version: [your version]

 

In my case the content of the xml files were not changed to 5.0.7.31:

C:\Program Files (x86)\McAfee\ePolicy Orchestrator\Server\conf\Catalina\localhost

rsd.xml = Context antiResourceLocking="false" privileged="true" docBase="C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Server/extensions/installed/rsd/5.0.7.28/webapp"

rsdsensor.xml = Context antiResourceLocking="false" privileged="true" docBase="C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Server/extensions/installed/rsd/5.0.7.28/webapp-sensor"/

cdinet
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Message 3 of 9

Re: RSD extension doesn't work (HELP)

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Which extension version are you running?  What update version did you install?

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Illia
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Message 4 of 9

Re: RSD extension doesn't work (HELP)

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5.0.7.31

Illia
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Message 5 of 9

Re: RSD extension doesn't work (HELP)

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I dont have rsd.xml and rsdsensor.xml along the path you indicated

Illia
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Message 6 of 9

Re: RSD extension doesn't work (HELP)

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can you share the contents of these files? and what should I do if they are missing?

cdinet
Employee
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Message 7 of 9

Re: RSD extension doesn't work (HELP)

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If those files are missing, that would indicate that either somehow they were accidentally removed or extension is not checked in.  Those are required for the extension to load.  You can remove the rsd extension if it shows installed and reinstall it, after backing everything up and exporting your policies and assignments.  You can look at one of the other xml's under server\conf\catalina\localhost to see what it would contain.  Basically a line or 2 with product version listed.  I don't think the newer rsd extension uses rsdsensor, just rsd.xml.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Illia
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Message 8 of 9

Re: RSD extension doesn't work (HELP)

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thanks, we just create a new file and add version in this file. now it's work

cdinet
Employee
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Message 9 of 9

Re: RSD extension doesn't work (HELP)

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Glad that worked!

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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