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Software Catalog Failed to update

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Hello, I have a problem regarding Software Catalog. I can't upgrade any of the products. Downloading product list. 13/01/23 16:14:54 Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. 13/01/23 16:14:54 Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. 13/01/23 16:14:55 Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. An error occurred connecting to the server (12152). 13/01/23 16:14:55 Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. An error occurred connecting to the server (12152). Server is connecting to https://epo.mcafee.com/ but this isn't working. I saw there is a new link https://epo.trellix.com/. Is there a way to change the URL ? How i can fix this issue? Thank you!
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Re: Software Catalog Failed to update

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Need to upgrade EPO to update 15 and then URL will be directed to trellix.com.

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5 Replies
savidudu
Reliable Contributor
Reliable Contributor
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Message 2 of 6

Re: Software Catalog Failed to update

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Hello,

Is this happening every time ? Or You saw this first time ?

If this is happening so frequently then please check with support by opening a Service Request.

Thanks

Re: Software Catalog Failed to update

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Hello,

Yes, is happening everytime. 

Re: Software Catalog Failed to update

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Need to upgrade EPO to update 15 and then URL will be directed to trellix.com.

Walter
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Message 5 of 6

Re: Software Catalog Failed to update

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Cuales son las URL

cdinet
Employee
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Message 6 of 6

Re: Software Catalog Failed to update

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These are the url's for software catalog.  If your system is still going to epo.mcafee.com, you need to install update 15 or run the script in this kb to update that to epo.trellix.com.

https://kcm.trellix.com/corporate/index?page=content&id=KB95905

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