Software Catalog Failed to update

[User34924176]

Hello, I have a problem regarding Software Catalog. I can't upgrade any of the products. Downloading product list. 13/01/23 16:14:54 Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. 13/01/23 16:14:54 Downloading file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. 13/01/23 16:14:55 Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\trial_products_list.xml.tmp. An error occurred connecting to the server (12152). 13/01/23 16:14:55 Failed to download file C:\PROGRA~2\McAfee\EPOLIC~1\DB\licensed_products_list.xml.tmp. An error occurred connecting to the server (12152). Server is connecting to https://epo.mcafee.com/ but this isn't working. I saw there is a new link https://epo.trellix.com/. Is there a way to change the URL ? How i can fix this issue? Thank you!

[savidudu]

Hello,

Is this happening every time ? Or You saw this first time ?

If this is happening so frequently then please check with support by opening a Service Request.

Thanks

[User34924176]

Hello,

Yes, is happening everytime. 

[epo]

Software catalog has not  updates

[cdinet]

Have you updated to cu 15 yet?  What errors do you see in epoapsvr log for connecting to epo.trellix.com, or is it still trying to go to epo.mcafee.com?

[User34924176 · Accepted solution]

Need to upgrade EPO to update 15 and then URL will be directed to trellix.com.

[Walter]

Cuales son las URL

[cdinet]

These are the url's for software catalog.  If your system is still going to epo.mcafee.com, you need to install update 15 or run the script in this kb to update that to epo.trellix.com.

https://kcm.trellix.com/corporate/index?page=content&id=KB95905